Calibration sample build run error

[Henadzi]

Hello everyone!

Not much long ago started working on Tobii Eye Tracker 5 and got stuck on an error “Tobii is not connected. Cant run calibration”. All I did is create empty unity project and add a calibration sample.
The problem is that the eye tracker works for other samples and executes properly on a notebook in edit mode and build but not on Microsoft Surface Pro 8. Feels like it cant start.

Do you have any suggestions or advice for where to look to fix this problem?

Kind regards!

My configuration
Unity 2020.3.17f1
Tobii 4.1.0

[Grant [Tobii]]

Hi @lighter, from what I could discover online, you may have issues running Unity scenes (in general) on the Microsoft Surface Pro 8

https://answers.unity.com/questions/398440/is-microsotfs-surface-pro-capable-to-run-unity.html

So the issue appears not be related to the Tobii Software or Hardware.. perhaps you can try a customised build for the MSP8 ?

[Henadzi]

Yeah, I think it’s Windows 11 problem.

Is w11 properly supported?

[Grant [Tobii]]

Hi @lighter, no Windows 11 is not (yet) officially supported but we are working on resolving this soon.

[Utkarsh Gautam]

Hey all,

I am getting a dllNotFoundException: Tobii.EyeX.Client.dll when I try to run the Calibration sample from Unity SDK.

I have placed the above dll in the Assets folder in my unity project.

My configuration:
Tobii 4.1.0
Unity 2020.3.28f1

[Grant [Tobii]]

Hi @ugautam91, are you using the Tobii XR SDK or the Unity Desktop API? Please be aware that the Calibration component of the Unity Desktop requires the purchase of a special license to operate correctly.

[Author]

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