Cannot create user profile

[Chris Frolik]

I installed EyeX on Windows 10 (version 2.1.1.293).
It updated the firmware, and then it asked which monitor I am using.
Then, it asked me to drag the two white lines to match the lines on the device.
Finally, it asked me to create a user profile so it can calibrate.

I click the ‘Create user profile’ button, but nothing happens. The pink “Please create a user profile” text disappears briefly, along with the button, but then they come back.

[Grant [Tobii]]

Hi @cfrolik,

I think the best thing here is to reset the Tobii EyeX software settings, restart you system and try again.

Please remove the contents of the directory %localappdata\Tobii

and the following directories from the windows registry:

HKEY_CURRENT_USER\SOFTWARE\Tobii
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Tobii

Let me know how it goes.

[Author]

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