Home Forums Eye Tracking Devices Cannot create user profile

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  • #5693
    Chris Frolik

    I installed EyeX on Windows 10 (version
    It updated the firmware, and then it asked which monitor I am using.
    Then, it asked me to drag the two white lines to match the lines on the device.
    Finally, it asked me to create a user profile so it can calibrate.

    I click the ‘Create user profile’ button, but nothing happens. The pink “Please create a user profile” text disappears briefly, along with the button, but then they come back.

    Grant [Tobii]

    Hi @cfrolik,

    I think the best thing here is to reset the Tobii EyeX software settings, restart you system and try again.

    Please remove the contents of the directory %localappdata\Tobii

    and the following directories from the windows registry:


    Let me know how it goes.

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