Home › Forums › Eye Tracking Devices › Checking for EyeX updates behind authenticated proxy
- This topic has 5 replies, 3 voices, and was last updated 8 years, 7 months ago by Winfried Schoech.
- 13/05/2014 at 16:20 #863
Hi, I want to use the “Check for updates…” button in
Tobii.EyeX.Settings.exe/About. Unfortunately I get a “Failed to get available updates” error message. Is this message normal (due to beta state of EyeX) or may our company’s authenticated proxy be the cause? If so, how do I configure the proxy?
I tried to put
<system.net> <defaultProxy enabled="true" useDefaultCredentials="true" useSystemDefault="true"> </defaultProxy> </system.net>
Tobii.EyeX.Settings.exe.configwithout success…14/07/2014 at 01:43 #1352EarlyfieldParticipant
I have the same problem.
Do anyone knows how to solve this problem?14/07/2014 at 09:16 #1359Roland [Tobii]Participant
I would try to add the config lines to Tobii.UpdateService.exe.config. Please tell us if it helps.16/07/2014 at 11:15 #1379
Still no luck…12/08/2014 at 16:06 #1492Roland [Tobii]Participant
This might be because your proxy settings is set only for your user, but the updater runs as the system user.
Try this (I assume you need some permissions from your IT dept for this to work):
Ofcourse, it is also possible to download the updates manually from this website.12/08/2014 at 17:34 #1493
Still not working, even though I have the admin rights to set the rule mentioned.
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