Checking for EyeX updates behind authenticated proxy

[Winfried Schoech]

Hi, I want to use the “Check for updates…” button in Tobii.EyeX.Settings.exe/About. Unfortunately I get a “Failed to get available updates” error message. Is this message normal (due to beta state of EyeX) or may our company’s authenticated proxy be the cause? If so, how do I configure the proxy?

I tried to put

<system.net>
    <defaultProxy enabled="true" useDefaultCredentials="true" useSystemDefault="true">
    </defaultProxy>
  </system.net>

in Tobii.EyeX.Settings.exe.config without success…

[Earlyfield]

I have the same problem.
Do anyone knows how to solve this problem?

[Roland [Tobii]]

I would try to add the config lines to Tobii.UpdateService.exe.config. Please tell us if it helps.

[Winfried Schoech]

Still no luck…

[Roland [Tobii]]

This might be because your proxy settings is set only for your user, but the updater runs as the system user.

Try this (I assume you need some permissions from your IT dept for this to work):

Setting the proxy for all users

Ofcourse, it is also possible to download the updates manually from this website.

[Winfried Schoech]

Still not working, even though I have the admin rights to set the rule mentioned.

[Author]

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