Crashes Windows 10 Fall Creators Update

[Joseph]

Hello Tobii,

I am having repeated crashes with my Tobii 4C upon start up of Tobii compatible games. I am running the new Windows 10 Fall Creators Update with all the patches.
Upon starting Deus Ex Mankind Divided or Tom Clancys The Division the games start to load, and then immediately I get a black screen when Tobii 4C is running and non-response crash and a kernel32.dll error in the event logs. I get no keyboard response but the mouse still moves. I can’t even hit control + alt + delete to escape out of the game. Just a black screen. If I use Tobii 4C by itself on the desktop it seems to work fine. I am also using the latest version of the streaming gaze overlay circle.

But once I start any of the Tobii 4C compatible games I get crashed into a hard reboot. The problems only started with the New Windows 10 Fall Creators Update 16299 with all updates. Using Windows 10 built-in antivirus. I uninstalled all of the drivers with a clean reinstallation of Tobii 4C 2.11 and used registry CCcleaner. I have an Intel 6500 Skylake CPU, 8 GB of memory, Gigabyte ATI 570 4 GB Graphics Card 17.11.1 ATI graphics drivers. Below are some of the errors I pulled from event log which are probably useless but I’ll send them anyway.
At the end of this message are my Tobii hardware specifications copied from the Tobii 4C app. The games mentioned above work work just fine if I do not start and use Tobii 4C…

If you have any suggestions how to fix my problem I would love to hear about them.

Jzlako

EventData

SSOverlay.exe
1.1.0.138
59f054b9
SSOverlay.exe
1.1.0.138
59f054b9
c0000005
0000285b
20c8
01d3616bca926309
C:\Program Files (x86)\Tobii\Tobii Streaming Gaze Overlay\win8\SSOverlay.exe
C:\Program Files (x86)\Tobii\Tobii Streaming Gaze Overlay\win8\SSOverlay.exe
2ebdb120-03c7-4281-95a5-74688c6156e4

System

– Provider

[ Name] Application Error

– EventID 1000

[ Qualifiers] 0

Level 2

Task 100

Keywords 0x80000000000000

– TimeCreated

[ SystemTime] 2017-11-19T21:07:30.270674700Z

EventRecordID 11922

Channel Application

Computer DESKTOP-1FKL3BR

Security

EventData

DXMD.exe
1.19.801.0
591411c6
d3d12.dll
10.0.16299.15
13f7ad37
c0000005
0000000000006031
184c
01d3617a05130502
H:\Program Files (x86)\Steam\steamapps\common\Deus Ex Mankind Divided\retail\DXMD.exe
C:\WINDOWS\SYSTEM32\d3d12.dll
7763baca-5bc5-4989-9ccd-a9db098ac084

Hardware: To Be Filled By O.E.M., CPU: Intel(R) Core(TM) i5-6500 CPU @ 3.20GHz, RAM: 8GB
OS Version: Microsoft Windows [Version 10.0.16299.0] x64
Tobii Eye Tracking Core SW 2.11.0.6827
Eye tracker model IS4 Large Peripheral
Serial number IS404-100106342232
Firmware 2.20.2-e1a36f8
Tobii Controller Core Not available
Tobii USB Service Not available
Tobii Controller Driver 2.0.4
Tobii Service 1.22.0.7220
Tobii Engine 1.22.0.8423
Tobii Config 4.8.0.1100
Tobii Interaction 2.11.0.4822
Tobii Face Authentication for Windows Hello 1.0.21.207
Tobii Eye Tracker HID 1.1.532.0
HID-compliant device 1.1.532.0
Tobii Device 1.1.532.0
Tobii Overview 1.0.2.104
Tobii Intro 1.0.3.173

[Grant [Tobii]]

Hi @f3head, thanks for your report and sorry to hear about your troubles.

Given the severity of this situation, could you kindly get in touch directly with Tobii Tech support
who can collate the various data and specification of your system to investigate this more thorougly
in case indicative of a more serious problem with Windows 10 Fall Creators Update. Thanks.

[Author]

Posts