Home Forums Unity SDK “DllNotFoundException: Tobii.EyeX.Client.dll” error

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  • #21029
    SungJin
    Participant

    Hello
    An “DllNotFoundException: Tobii.EyeX.Client.dll” error suddenly occurred during development.

    I tried to clean the program or delete the registry, but it doesn’t work.

    Is there a way?

    #21035
    Grant [Tobii]
    Keymaster

    Hi @sungjin, sorry to hear about your issues. We would recommend you try Revo Uninstaller that should successfully help you make a clean reinstallation of the Tobii Software. Can you confirm if the system *ever* worked ? If not, it may be worth ensuring you have all latest Windows Updates installed.

    #21036
    SungJin
    Participant

    Deleted and reinstalled using Revo Uninstaller.
    The same Issue occurs.
    Or the latest “Tobii.EyeX.Client.dll”
    Can I receive by mail?

    Unity Debug Log :
    DllNotFoundException: Tobii.EyeX.Client.dll
    Tobii.EyeX.Client.Environment..ctor (Tobii.EyeX.Client.ILoggingModel loggingModel, Tobii.EyeX.Client.IThreadingModel threadingModel, Tobii.EyeX.Client.ISchedulingModel schedulingModel) (at <044460c382994466a6d6fdcbe1fd8bc6>:0)
    Tobii.EyeX.Client.Environment.Initialize (Tobii.EyeX.Client.ILoggingModel loggingModel, Tobii.EyeX.Client.IThreadingModel threadingModel, Tobii.EyeX.Client.ISchedulingModel schedulingModel) (at <044460c382994466a6d6fdcbe1fd8bc6>:0)
    Tobii.EyeX.Client.Environment.Initialize (Tobii.EyeX.Client.LogTarget logTargets) (at <044460c382994466a6d6fdcbe1fd8bc6>:0)

    • This reply was modified 2 weeks, 4 days ago by SungJin.
    #21051
    Grant [Tobii]
    Keymaster

    Hi @sungjin, sorry to hear that the reinstallation process was not successful. Assuming that you have already tried updating Windows , then we would recommend you raise a support case with the Tobii Tech support team directly @ https://help.tobii.com/hc/en-us/requests/new and a representative can arrange a remote session and look at your system logs.

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