Home › Forums › Eye Tracking Devices › [Solved] Eye Tracker 4C and Pro SDK
Tagged: reputation, research, service, terrible
- This topic has 3 replies, 2 voices, and was last updated 2 years ago by Grant [Tobii].
- 04/07/2017 at 10:18 #7122ThibautParticipant
While waiting for my eye tracker 4C, I would like to know if it is compatible with the Tobi Pro SDK ? Or if it is just compatible with the core and gaming SDK.
Thank you in advance.
Thibaut06/07/2017 at 18:59 #7137Grant [Tobii]Keymaster
Hi @thibaut, Yes, the Tobii Pro SDK is supported with the C4 however you will need
to apply for a special licence from Tobii Pro directly whom you can contact
at the following page:
https://www.tobiipro.com/contact/contact-eyex-for-research/?utm_source=Tobii+Gaming+Contact+form13/03/2021 at 03:39 #20051SimonParticipant
Is it standard practice for Tobii to ignore developers who follow the correct procedure to request a Research upgrade key in accordance with the licence for the Tobii Pro SDK?
Is poor customer service or anti competitive conduct a warning sign to developers to go elsewhere?
I have been waiting over a month after following exact procedure and honestly am disgraced by the lack of customer service.15/03/2021 at 12:39 #20054Grant [Tobii]Keymaster
Hi Simon, sorry to hear about your experiences. Please PM you email address and I will chase up on your behalf. Best Wishes.
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