Home › Forums › Eye Tracking Devices › Eyetracker 4C device does not connect with Tobii Experience
- This topic has 3 replies, 2 voices, and was last updated 7 months ago by Grant [Tobii].
- 05/10/2022 at 14:48 #22454HermanParticipant
Please your help
Previously our 4C connected with Tobii Experience. After upgrading and connecting a Tobii 5 bar it is not recognised anymore. The 4c still works on another older laptop.
App package version: 1.63.19371
App file version: 188.8.131.5271
Middleware Bundle: 184.108.40.20611
Herman11/10/2022 at 14:03 #22473Grant [Tobii]Keymaster
Hi, @hetalsma, make sure you install the proper software and drivers for the ET5 as it uses a different stack to the older 4C which you can get @ https://gaming.tobii.com/getstarted/12/10/2022 at 10:04 #22477HermanParticipant
Maybe I was not clear but I meant that the 4C wasn’t working anymore. Does that mean I have to install older software + drivers to run the 4C.
My question: Is it possible to run both eyetrackers on the same machine (not at the same time but sequential)?
Herman26/10/2022 at 14:43 #22507Grant [Tobii]Keymaster
Hi @hetalsma, no I’m afraid that both units cannot run on the same system as they use a different software stack. You will indeed need to reinstall the older 4C SW for your desired system, apologies for any inconvenience.
- You must be logged in to reply to this topic.