Eyetracker 4C device does not connect with Tobii Experience

[Herman]

Please your help
Previously our 4C connected with Tobii Experience. After upgrading and connecting a Tobii 5 bar it is not recognised anymore. The 4c still works on another older laptop.

App package version: 1.63.19371
App file version: 1.63.0.19371
Middleware Bundle: 4.65.0.19411

Thank you,

Herman

[Grant [Tobii]]

Hi, @hetalsma, make sure you install the proper software and drivers for the ET5 as it uses a different stack to the older 4C which you can get @ https://gaming.tobii.com/getstarted/

[Herman]

Hello,

Maybe I was not clear but I meant that the 4C wasn’t working anymore. Does that mean I have to install older software + drivers to run the 4C.
My question: Is it possible to run both eyetrackers on the same machine (not at the same time but sequential)?
Herman

[Grant [Tobii]]

Hi @hetalsma, no I’m afraid that both units cannot run on the same system as they use a different software stack. You will indeed need to reinstall the older 4C SW for your desired system, apologies for any inconvenience.

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