EyeX failed to initialize / Lack of support

[Marc Pleijsier]

Oddly enough when I just got home, it failed to initialise again and my trick didn’t work. But when I was updating my nvidea driver it suddenly popped on.

Sorry if it didn’t work for you, maybe keep poking it a bit more. Like in every adventure game always poke stuff three times at least, you never know. 🙂

[Mathieu Powell]

I found Marc’s suggestion helpful at first, but the program alone isn’t enough anymore.

Here’s what I do now that works everytime:
1. Close both USBDeview and Tobii EyeX program
2. Disable and re-enable Tobii EyeX Controller in Device Manager
3. Open the Tobii EyeX program
4. Open USBDeview
The red lights on the controller usually turn on before USBDeview is finished loading.

Hope this helps.

[Marc Pleijsier]

For me my tobiieyeX never starts on boot up. But only clicking refresh in USBDeview makes it click on.

Good to hear that at least your tobiieyeX is working again as well.

Right on commander. o7

[Grant [Tobii]]

Hi Ron (@promixis),

are you still experiencing these issues from the pre-release of the new controller driver?

thanks for the update.

[Ron]

Hi grant, thanks for checking back. The unit still doesn’t initialize.

Driver version: 2.0.1.0 ( 12/7/2015 )
Service version: 1.8.0.5941
Config Version: 3.2.5.325
Interaction Version: 2.0.2.2209

Check for updates returns that I am up-to-date.

[Grant [Tobii]]

Hi Ron (@promixis),

We have a new version (2.0.3) of the Driver available @

Setup your Tobii Eye Tracking Core Software

Remove the old software and update with this and let me know how it goes!

[andreas laaß]

Latest version 2.03.239 is not working. No proper digital signature. What a shame, tobii.

[Grant [Tobii]]

Hi @Ron – we have a brand new release today of the EyeX engine http://developer.tobii.com/downloads/ which
has resolved many outstanding issues.

Please remove your existing SW and go with this update and let me know how it goes.

[andreas laaß]

Again – it is not working even with new version 2.0.4. I lost my hope and I will give it away. Maybe somebody else wants to have this piece.

[Author]

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