EyeX Tracking Always Misaligned By An Inch Or So

[Grant Wilde]

It’s been a couple of years since using my EyeX and I had no issues with it on my last PC, running Windows 10. I’m using the same monitor (Dell U3415W + the EyeX mount hasn’t moved + cable hasn’t changed,) but I’m using a different PC running Windows 11.
No matter what I do, I can’t get the tracker to properly track my eyes. I’ve ran through set up/calibration multiple times and have also gotten my partner to do the same, but we’re both experiencing the same issue. The tracking is around an inch or 2 to the right of where we’re looking, unfortunately rendering the tracker unusable. I’m keen to get this sorted so please let me know what I can do – happy to provide any extra information!

[Grant [Tobii]]

Hi, I’m afraid the EyeX is a discontinued product and does not support Windows 11. If your previous setup works with Windows 10, we would therefore has to officially recommend this setup.

[Grant Wilde]

Is there anything I can try to get it to work? If not is there any sort of exchange program in place?

[Grant [Tobii]]

Hi, you can raise a ticket with the Tobii Tech Support team @ https://help.tobii.com/hc/en-us/requests/new and perhaps they have a suggestion or user scenario for you to try.

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