Home › Forums › Eye Tracking Devices › EyeX Tracking Always Misaligned By An Inch Or So
Tagged: misalignment, troubleshooting
- This topic has 3 replies, 2 voices, and was last updated 1 month, 3 weeks ago by Grant [Tobii].
- 08/04/2023 at 23:32 #23115Grant WildeParticipant
It’s been a couple of years since using my EyeX and I had no issues with it on my last PC, running Windows 10. I’m using the same monitor (Dell U3415W + the EyeX mount hasn’t moved + cable hasn’t changed,) but I’m using a different PC running Windows 11.
No matter what I do, I can’t get the tracker to properly track my eyes. I’ve ran through set up/calibration multiple times and have also gotten my partner to do the same, but we’re both experiencing the same issue. The tracking is around an inch or 2 to the right of where we’re looking, unfortunately rendering the tracker unusable. I’m keen to get this sorted so please let me know what I can do – happy to provide any extra information!10/04/2023 at 15:03 #23123Grant [Tobii]Keymaster
Hi, I’m afraid the EyeX is a discontinued product and does not support Windows 11. If your previous setup works with Windows 10, we would therefore has to officially recommend this setup.10/04/2023 at 19:20 #23126Grant WildeParticipant
Is there anything I can try to get it to work? If not is there any sort of exchange program in place?11/04/2023 at 14:01 #23134Grant [Tobii]Keymaster
Hi, you can raise a ticket with the Tobii Tech Support team @ https://help.tobii.com/hc/en-us/requests/new and perhaps they have a suggestion or user scenario for you to try.
- You must be logged in to reply to this topic.