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We are using tobii x2-30 compact.
Current version is 1.0.3 and we tried latest firmware updates (both which is on downloads page).
On any occasion the update ends with following message:
An unexpected error happened. Make sure that your eye tracker is plugged in and that
you have selected a valid firmware package file.Hi Hanju,
I’m sorry to hear that you have problems updating the firmware on your X2-30 compact. The dedicated Eye Tracking Research support team should be able to help you:
http://www.tobii.com/en/eye-tracking-research/global/contact/offices/support-contacts/
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