Home Forums Eye Tracking Devices Firmware updates fails


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    Hanju Lee

    We are using tobii x2-30 compact.
    Current version is 1.0.3 and we tried latest firmware updates (both which is on downloads page).
    On any occasion the update ends with following message:
    An unexpected error happened. Make sure that your eye tracker is plugged in and that
    you have selected a valid firmware package file.

    Jenny [Tobii]

    Hi Hanju,

    I’m sorry to hear that you have problems updating the firmware on your X2-30 compact. The dedicated Eye Tracking Research support team should be able to help you:

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