[Solved] ISE crashes on start

[Omri Goldblat]

Hey, good morning and a happy weekend to you all,
I purchased the SteelSeries Sentry a few days ago, recieved it 2 days ago, I havent been able to make the ISE work, it starts, then crashes imdiatley or after a few seconds or after a minute, saying that ISE is not responding therefore Windows will close it.

I hadn’t had any installation issues, all worked fine, and I can use the tracker on The Division to some extent (Only look at a spot while hiding? thats it?), but no luck with the ISE as I want to use it on Arma 3 which was the main reason I purchased it…

Here is the logfile I extracted out of the Tobii event logger…
http://www.filedropper.com/tobii-diagnosticpack-2016-03-09-151657

I’d like to add that I sent a support ticket 2 days ago and still no response or even confirmation of the support staff recieving the ticket.

Thank’s in advance… hope ya’ll can help.. it’s quite frustrating.. I havent seen anyone with a similar problem…

Good Day 🙂

[Omri Goldblat]

Anyone ???

[Henrik [Tobii]]

Sorry for the late reply. Please refer to this thread.

[Omri Goldblat]

Hello and good evening, it seems that OC GURU doesn’t like ISE therefore it causes issues, after closing OC GURU it worked just fine, so the matter is resolved, I think that it’s maybe worth trying that solution to any of the users having issues with Elite Dangerous: Horizons… maybe it could work there aswell if any of them use OC Guru

[Henrik [Tobii]]

Thanks for the updatae.

Yes, OC-Guru is somewhat of a troublemaker… We’ve done some changes in order to avoid OC-Guru breaking us and it seems to have resolved some of the issues. It will be included in the next update.

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