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I want to set tracking frequency of my Eye Tracker 5 by calling tobii_set_output_frequency() function in tobii_config.h but TOBII_ERROR_INSUFFICIENT_LICENSE returned.
For the API, it says I need a config level or profession level license. How to get that license and how much for that?
I submitted form in following website but failed, because I cannot see any CAPTCHA…
Hi @ppt060984, thanks for getting in touch. Yes you will indeed need a special licence to change the operating frequency of the ET5
I have just tried the contact form now and the Captcha works for me… perhaps try in chrome or firefox and let us know if the issue persists? thanks.
After I fill in the form and click Submit button, the button disappears but no Captcha, and then after a while Submit button shows again with Invalid CAPTCHA up there.
Is there any email I can send directly?BTW, can not upload a local image in post…
Hi @ppt060984, sorry to hear that, most bizarre. You can send your request via The Tobii Tech Support Portal https://help.tobii.com/hc/en-us/requests/new and a member of team should be able to forward your request accordingly. Thanks for your understanding.
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