- 19/09/2014 at 19:31 #1690
I’m having the same problem, fwupgrade –auto –info-only says “No eye tracker could be found”. I got my tracker recently, I haven’t been able to use it on Windows since my machine is Linux.
How does fwupgrade detect the device? Does it search for the USB ID? The documentation that I read after following a link about how to switch firmware mentioned the ID ID 2104:0001, my lsusb says 2104:0010. Is it the web page only that has a spelling error, or is this something that has changed and might explain why fwupgrade does not find my device?
Mats Liljegren22/09/2014 at 10:25 #1699AndersParticipant
what kind of eye tracker are you using? A REX or an EyeX controller?23/09/2014 at 17:57 #1722
It is an EyeX controller. It says “EYEXC-030104617664”, if that tells you anything…25/09/2014 at 08:17 #1741AndersParticipant
I’m sorry to say the EyeX Controller is only supported on Windows. You’d need a REX device for use on Linux.
You can return the device and get a refund according to the 30-day money back warranty if this is a showstopper for you. Please check out the return policy on the support page in that case.05/10/2014 at 19:08 #1801
Is there any specification available so that you can make your own driver for Linux? Seems like Linux didn’t recognize the USB device ID and I couldn’t find any information about it on the Internet either.08/10/2014 at 07:30 #1816Robert [Tobii]Participant
Sorry, we cannot share any specification of the driver publicly.
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