No connection to TobiiRex on Ubuntu

[Mats Liljegren]

Hi Anders,

I’m having the same problem, fwupgrade –auto –info-only says “No eye tracker could be found”. I got my tracker recently, I haven’t been able to use it on Windows since my machine is Linux.

How does fwupgrade detect the device? Does it search for the USB ID? The documentation that I read after following a link about how to switch firmware mentioned the ID ID 2104:0001, my lsusb says 2104:0010. Is it the web page only that has a spelling error, or is this something that has changed and might explain why fwupgrade does not find my device?

Best regards
Mats Liljegren

[Anders]

Hi Mats,
what kind of eye tracker are you using? A REX or an EyeX controller?

[Mats Liljegren]

It is an EyeX controller. It says “EYEXC-030104617664”, if that tells you anything…

[Anders]

Hi Mats,
I’m sorry to say the EyeX Controller is only supported on Windows. You’d need a REX device for use on Linux.

You can return the device and get a refund according to the 30-day money back warranty if this is a showstopper for you. Please check out the return policy on the support page in that case.

[Mats Liljegren]

Hi Anders,

Is there any specification available so that you can make your own driver for Linux? Seems like Linux didn’t recognize the USB device ID and I couldn’t find any information about it on the Internet either.

[Robert [Tobii]]

Sorry, we cannot share any specification of the driver publicly.

[Author]

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