Tobii – Readiness State

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  • 27/11/2020 at 14:10 #19385
    Ehud
    Participant

    Hi Grant,
    I saw your answer regarding 4C the READINESS state in Tobii forum.
    https://developer.tobii.com/community/forums/search/READINESS/
    We have an issue with getting READINESS state from ET 4L which had been replaced an ET 4C.
    Our SW check the ET 4C READINESS if the state is not ready we are stopping the SW.
    When we used the 4L the
    Can you please advise if there is a way we can get a valid READINESS state from 4L without changing our code.
    Regards,
    Ehud

    27/11/2020 at 16:21 #19388
    Grant [Tobii]
    Keymaster

    Hi @ehud, please kindly confirm what SDK you are currently operating with in conjunction with 4L/4C.

    I’m not sure if you already saw this thread @ https://developer.tobii.com/community/forums/topic/device-configuration-flag/

    where the readiness flag is further explored, however the code will likely need some degree of adjustment for the new hardware.

    29/11/2020 at 11:28 #19397
    Ehud
    Participant

    Hi Grant,
    we have 2 ET 4l, one working and passing the readiness check and one not.
    1. SN: IS423-103108020545 with Firmware 2.41.0-f2dc56e which is working fine with our code and pass the readiness check.
    2. SN: IS423-103109431303 which with Firmware 2.16.0-bff79b6 is not working with our code and doesn’t pass the readiness check.
    It seems to be a Firmware issue, How can we upgrade the 4LFirmware to 2.41.0 ?, Is there a tool for upgrade the 4L Firmware ?
    Regards,
    Ehud

    30/11/2020 at 13:27 #19407
    Grant [Tobii]
    Keymaster

    Hi @ehud, thank you for the extra information. Given the nature of your query, it would be best if you could arrange a remote session with one of our technicians who can assess any potential hardware failure with your product.

    Please kindly reach our to our support directly @ https://help.tobii.com/hc/en-us/requests/new
    Best of luck with your issue.

    24/01/2021 at 07:40 #19743
    Ehud
    Participant

    Hi Grant,
    Sorry for the late response but we had a meeting with your support and it was very helpful.
    We manage to upgrade the 4L version which solves this issue.
    Thanks again.
    Regards,
    Ehud

    25/01/2021 at 11:19 #19746
    Grant [Tobii]
    Keymaster

    Hi Ehud, great! Glad to hear you manage to resolve the issue and thanks for the update. Best Wishes.

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