Home Forums Eye Tracking Devices et Tobii 4c connected correctly?

This topic contains 3 replies, has 2 voices, and was last updated by  Grant [Tobii] 4 months ago.

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  • #11468

    Darren Piercy
    Participant

    Can you verify if my 4c is connected correctly?
    As you can see the core & usb state Not available although I don’t seem to have any real issues in game but it bugs me to see this. Should I uninstall and try again to configure the software or is it normal to see this?

    Many thanks

    Hardware: To Be Filled By O.E.M., CPU: Intel(R) Core(TM) i9-7940X CPU @ 3.10GHz, RAM: 32GB
    OS Version: Microsoft Windows [Version 10.0.17763.0] x64
    Tobii Eye Tracking Core SW 2.13.4.7864
    Eye tracker model IS4 Large Peripheral
    Serial number IS404-100108312514
    Firmware 2.27.0-4014648
    Tobii Controller Core Not available
    Tobii USB Service Not available
    Tobii Controller Driver 2.0.4
    Tobii Service 1.26.3.365
    Tobii Engine 1.24.4.517
    Tobii Config 4.10.4.325
    Tobii Interaction 2.13.3.654
    Tobii Face Authentication for Windows Hello 1.0.21.207
    TOBII Video 2.0.2.0
    Tobii Eye Tracker HID 1.9.862.0
    Tobii Device 1.9.862.0
    Tobii Overview 1.0.2.108
    Tobii Intro 1.0.4.181

    #11481

    Grant [Tobii]
    Moderator

    Hi @tygastrike and thanks for your query. Certainly a rather odd issue you have raised! First thing I would suggest is updating your Tobii Core SW to the latest 2.16.4 versions which includes several updates and bug fixes since your current 2.13.x branch

    You can download this @ https://help.tobii.com/hc/en-us/articles/360021698634-Tobii-Eye-Tracking-Core-Software-2-16-4-Release-notes

    I assume that you can indeed interface with the Tobii Core SW tray icon? ie change settings, launch calibration, etc?

    Please let us know how the update goes. Best Wishes.

    #11486

    Darren Piercy
    Participant

    I tried to install the latest version but it said I already had the software it didn’t update and using the update tab also ran into problems. So at that point I uninstalled the software and ghost software (everything). Installed a fresh copy of everything (Installed as Admin) I’ve plugged it in USB 2.0 / 3.1 Gen1 & Gen2 and get the same results
    Yes: I can do everything, change settings calibrate the software Interact with the software every way but the results remain the same as below.

    Hardware: To Be Filled By O.E.M., CPU: Intel(R) Core(TM) i9-7940X CPU @ 3.10GHz, RAM: 32GB
    OS Version: Microsoft Windows [Version 10.0.17763.0] x64
    Tobii Eye Tracking Core SW 2.16.4.67
    Eye tracker model IS4 Large Peripheral
    Serial number IS404-100108312514
    Firmware 2.27.0-4014648
    Tobii Controller Core Not available
    Tobii USB Service Not available
    Tobii Controller Driver 2.0.4
    Tobii Service 1.26.3.365
    Tobii Engine 1.24.4.517
    Tobii Config 4.10.4.325
    Tobii Interaction 2.13.3.654
    Tobii Face Authentication for Windows Hello 1.0.21.207
    TOBII Video 2.0.2.0
    Tobii Eye Tracker HID 1.9.862.0
    Tobii Device 1.9.862.0
    Tobii Overview 1.0.2.108
    Tobii Intro 1.0.4.181

    Any idea what to try next> ?

    #11493

    Grant [Tobii]
    Moderator

    Thanks for the reply @tygastrike, interesting to see this behaviour still happens on the latest version as well, although we have been unable to reproduce this issue in house. Accordingly, I will create the appropriate bug report for review at a future development meeting, although as I understand the problem, no functionality is impacted, never the less perhaps a simple fix can be integrated promptly. We appreciate your patience whilst we investigate the issue.

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