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Tagged: tobii 4c configuration
- This topic has 5 replies, 2 voices, and was last updated 2 years, 1 month ago by Grant [Tobii].
- 17/02/2021 at 14:58 #19891
Tobii 4c device is not working on my computer. I installed the software properly, the software sees the device, but the device can’t be configured, the configuration settings doesn’t show up and red lights doesn’t light up on the device. I use Windows 10 Pro.17/02/2021 at 15:31 #19892
C:/Program Files (x86)/TobiiTobii EyeX Config/Tobii.EyeX.Configuration.exe
file as administrator worked for me19/02/2021 at 11:21 #19901Grant [Tobii]Keymaster
Hi @sahin, sorry to hear about your troubles. Indeed, Admin right are require to setup the Tobii for the first time. Just wanted to check with you that all is working as expected now? Best Wishes.19/02/2021 at 11:29 #19902
Not everything is okay, I can’t open configuration from Tobii interface, I always have to open config exe file everytime. Other than that, the device is working.19/02/2021 at 12:06 #19903
The configuration is still not on the Tobii interface, but I can open it from the same location. Other than that, it works.22/02/2021 at 11:00 #19931Grant [Tobii]Keymaster
HI Sahin, That is quite strange behaviour. I would recommend you perform a full uninstall of the Tobii Suite using Revo Uninstaller (which is free) and thereafter reinstall ensuring you are logged in using an administrator account. That should hopefully reset to the expected settings. Please let us know if the issues persists, thereafter.
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