Home Forums Eye Tracking Devices Tobii.EyeX.Engine.exe has stopped working

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  • #8834

    I Just bought a tobii eye tracker 4C but i am not able to install the getting started software.
    it is getting crashed and giving this error Tobii.EyeX.Engine.exe has stopped working.
    please help!!

    Grant [Tobii]

    Hi @madanmodiksha, sorry to hear about your issues. I understand you are unable to actually install the software and the crash occurs during the attempt to install? In this case I would check a few steps:

    – Ensure you are logged in as administrator, or have admin rights…
    – Try turning off any aggressive antivirus or firewall software that might be running.
    – Clear the temp files directories below and try installing again

    \AppData\Local\Microsoft\Windows\Temporary Internet Files

    -Download the latest installer online @ https://gaming.tobii.com/getstarted/

    Can you choose ‘program details’ and show the output in the dialog? Also please let us know your OS and hardware specifications in detail please.

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