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Hi been have troubles with the email support, so I’m posting here. my ticket num (69452)
This is the log I get when I launch x4. X4 make the eyex reboot
Interactionlog
2019-12-26 13:16:00,825 [1] DEBUG Tobii.EyeX.Interaction.Core.Devices.DeviceWatcher –
Invoking DeviceChanged event with arguments: RemoveComplete 4d1e55b2-f16f-11cf-88cb-001111000030 \\?\HID#Tobii#8&842c075&0&0000#{4d1e55b2-f16f-11cf-88cb-001111000030}
2019-12-26 13:16:00,825 [1] DEBUG Tobii.EyeX.Interaction.Modules.PrecisionTouchpad.Configuration.PrecisionTouchpadConstraint –
PTP Constraint: Device not found
2019-12-26 13:16:00,825 [1] DEBUG Tobii.EyeX.Interaction.Core.Devices.DeviceWatcher –
Invoking DeviceChanged event with arguments: RemoveComplete 4807dbb6-6e40-4242-8260-f075efc2f7ac \\?\USB#VID_2104&PID_0050#EYEX2-030155748374#{4807dbb6-6e40-4242-8260-f075efc2f7ac}
2019-12-26 13:16:00,826 [1] DEBUG Tobii.EyeX.Interaction.Modules.PrecisionTouchpad.Configuration.PrecisionTouchpadConstraint –
PTP Constraint: Device not found
2019-12-26 13:16:00,826 [1] DEBUG Tobii.EyeX.Interaction.Core.Devices.DeviceWatcher –
Invoking DeviceChanged event with arguments: RemoveComplete dee824ef-729b-4a0e-9c14-b7117d33a817 \\?\USB#VID_2104&PID_0050#EYEX2-030155748374#{dee824ef-729b-4a0e-9c14-b7117d33a817}
2019-12-26 13:16:00,827 [1] DEBUG Tobii.EyeX.Interaction.Modules.PrecisionTouchpad.Configuration.PrecisionTouchpadConstraint –
PTP Constraint: Device not found
2019-12-26 13:16:00,827 [1] DEBUG Tobii.EyeX.Interaction.Core.Devices.DeviceWatcher –
Invoking DeviceChanged event with arguments: RemoveComplete a5dcbf10-6530-11d2-901f-00c04fb951ed \\?\USB#VID_2104&PID_0050#EYEX2-030155748374#{a5dcbf10-6530-11d2-901f-00c04fb951ed}
2019-12-26 13:16:00,827 [1] DEBUG Tobii.EyeX.Interaction.Modules.PrecisionTouchpad.Configuration.PrecisionTouchpadConstraint –
PTP Constraint: Device not found
2019-12-26 13:16:01,073 [1] DEBUG Tobii.EyeX.Interaction.Modules.WindowsCore.ProcessAgentProvider –
Windows Core: Removed ActionCenter Window Agent for 0 window in ShellExperienceHost process
2019-12-26 13:16:01,074 [1] DEBUG Tobii.EyeX.Interaction.Modules.WindowsCore.ShellExperienceHostProcessAgentManager –
Unregistering process agent for process manager: ShellExperienceHostProcessAgentManager
2019-12-26 13:16:01,425 [1] DEBUG Tobii.EyeX.Interaction.Core.Devices.DeviceWatcher –
Invoking DeviceChanged event with arguments: Arrival a5dcbf10-6530-11d2-901f-00c04fb951ed \\?\USB#VID_2104&PID_0050#EYEX2-030155748374#{a5dcbf10-6530-11d2-901f-00c04fb951ed}
2019-12-26 13:16:01,425 [1] DEBUG Tobii.EyeX.Interaction.Modules.PrecisionTouchpad.Configuration.PrecisionTouchpadConstraint –
PTP Constraint: Device not found
2019-12-26 13:16:01,426 [1] DEBUG Tobii.EyeX.Interaction.Core.Devices.DeviceWatcher –
Invoking DeviceChanged event with arguments: Arrival 4807dbb6-6e40-4242-8260-f075efc2f7ac \\?\USB#VID_2104&PID_0050#EYEX2-030155748374#{4807dbb6-6e40-4242-8260-f075efc2f7ac}
2019-12-26 13:16:01,426 [1] DEBUG Tobii.EyeX.Interaction.Modules.PrecisionTouchpad.Configuration.PrecisionTouchpadConstraint –
PTP Constraint: Device not found
2019-12-26 13:16:01,427 [1] DEBUG Tobii.EyeX.Interaction.Core.Devices.DeviceWatcher –
Invoking DeviceChanged event with arguments: Arrival dee824ef-729b-4a0e-9c14-b7117d33a817 \\?\USB#VID_2104&PID_0050#EYEX2-030155748374#{dee824ef-729b-4a0e-9c14-b7117d33a817}
2019-12-26 13:16:01,427 [1] DEBUG Tobii.EyeX.Interaction.Modules.PrecisionTouchpad.Configuration.PrecisionTouchpadConstraint –
PTP Constraint: Device not found
2019-12-26 13:16:03,152 [32] INFO Tobii.EyeX.Interaction.Foundation.States.EyeTrackingScreenBoundsProvider –
Tracked Screen Bounds set to X: 0.000 Y: 0.000 Width: 0.000 Height: 0.000
2019-12-26 13:16:03,153 [1] DEBUG Tobii.EyeX.Interaction.Foundation.States.EyeTrackingScreenManager –
EyeTrackingScreenManager: Update screen bounds to 0,0,0,0
2019-12-26 13:16:03,432 [32] DEBUG Tobii.EyeX.Interaction.Foundation.Device.TrackingDeviceCapabilityProvider –
Gaze Tracking capability was changed to False
2019-12-26 13:16:03,539 [32] DEBUG Tobii.EyeX.Interaction.Foundation.Device.TrackingDeviceCapabilityProvider –
Presence capability availability was changed to Unknown
2019-12-26 13:16:03,571 [32] DEBUG Tobii.EyeX.Interaction.Foundation.Device.TrackingDeviceCapabilityProvider –
Gaze Tracking availability was changed to Unknown
2019-12-26 13:16:03,571 [32] DEBUG Tobii.EyeX.Interaction.Foundation.Device.TrackingDeviceCapabilityProvider –
Presence capability was changed to False
2019-12-26 13:16:05,827 [32] INFO Tobii.EyeX.Interaction.Foundation.States.EyeTrackingScreenBoundsProvider –
Tracked Screen Bounds set to X: 0.000 Y: 0.000 Width: 1920.000 Height: 1080.000
2019-12-26 13:16:05,838 [32] DEBUG Tobii.EyeX.Interaction.Foundation.Device.TrackingDeviceCapabilityProvider –
Gaze Tracking capability was changed to True
2019-12-26 13:16:05,838 [32] DEBUG Tobii.EyeX.Interaction.Foundation.Device.TrackingDeviceCapabilityProvider –
Presence capability availability was changed to Available
2019-12-26 13:16:05,839 [32] DEBUG Tobii.EyeX.Interaction.Foundation.Device.TrackingDeviceCapabilityProvider –
Gaze Tracking availability was changed to Available
2019-12-26 13:16:05,839 [32] DEBUG Tobii.EyeX.Interaction.Foundation.Device.TrackingDeviceCapabilityProvider –
Presence capability was changed to True
2019-12-26 13:16:05,906 [1] DEBUG Tobii.EyeX.Interaction.Core.Devices.DeviceWatcher –
Invoking DeviceChanged event with arguments: Arrival 4d1e55b2-f16f-11cf-88cb-001111000030 \\?\HID#Tobii#8&842c075&0&0000#{4d1e55b2-f16f-11cf-88cb-001111000030}
2019-12-26 13:16:05,907 [1] DEBUG Tobii.EyeX.Interaction.Modules.PrecisionTouchpad.Configuration.PrecisionTouchpadConstraint –
PTP Constraint: Device not found
2019-12-26 13:16:06,052 [1] DEBUG Tobii.EyeX.Interaction.Modules.WindowsCore.ProcessAgentProvider –
Windows Core: Added ActionCenter Window Agent for 0 window in ShellExperienceHost process
2019-12-26 13:16:06,058 [1] DEBUG Tobii.EyeX.Interaction.Modules.WindowsCore.ShellExperienceHostProcessAgentManager –
Registering process agent for process id: 5416 manager: ShellExperienceHostProcessAgentManager
Serverlog
2019-12-26 13:16:03,024 [20] DEBUG Tobii.EyeX.EyeTracking.TrackerComponentHost –
Finished disposing engine.
2019-12-26 13:16:03,034 [20] INFO Tobii.EyeX.Server.Common.EyeTrackingConfigurationProvider –
Updating screen bounds to {left=0, top=0, right=0, bottom=0}
2019-12-26 13:16:03,034 [20] INFO Tobii.EyeX.Server.Common.EyeTrackingConfigurationProvider –
Updating display size to 0x0 mm
2019-12-26 13:16:03,035 [20] DEBUG Tobii.EyeX.Foundation.EyeTrackingScreenManager –
EyeTrackingScreenManager: Update screen bounds to 0,0,0,0
2019-12-26 13:16:03,363 [20] DEBUG Tobii.EyeX.Core.Nodes.RawDataModule –
+++++++++++++++++++++++++++Changing host in RawDataModule!
2019-12-26 13:16:03,396 [20] DEBUG Tobii.EyeX.Core.Nodes.RawPresenceDataModule –
Changing host in RawPresenceDataModule
2019-12-26 13:16:03,396 [20] INFO Tobii.EyeX.EyeTracking.EyeTrackingEnabler –
EyeTrackingEnabler: Eye tracking host changed to Tobii.EyeX.EyeTracking.NullHost
2019-12-26 13:16:03,446 [8] INFO Tobii.EyeX.Core.InteractionEngine –
WINDOWS CACHE: OFF
2019-12-26 13:16:03,447 [8] INFO Tobii.EyeX.Server.Common.EyeTrackingConfigurationProvider –
Updating screen bounds to {left=0, top=0, right=0, bottom=0}
2019-12-26 13:16:03,447 [8] INFO Tobii.EyeX.Server.Common.EyeTrackingConfigurationProvider –
Updating display size to 0x0 mm
2019-12-26 13:16:05,657 [20] WARN Tobii.EyeX.EyeTracking.ConfigurableEyeTracker –
Failed to create firmware upgrade context to get platform type, error: ConnectionFailed
2019-12-26 13:16:05,660 [20] WARN System.RuntimeType –
Stream Engine native: [TOBII_LOG_LEVEL_ERROR] tobii_internal.cpp(542): error “TOBII_ERROR_NOT_SUPPORTED” (00000003) in function “tobii_get_integration_type”
2019-12-26 13:16:05,660 [20] WARN Tobii.StreamEngine.EyeTracker –
Failed to get integration type from stream engine: TOBII_ERROR_NOT_SUPPORTED
2019-12-26 13:16:05,661 [20] WARN System.RuntimeType –
Stream Engine native: [TOBII_LOG_LEVEL_ERROR] tobii_internal.cpp(582): error “TOBII_ERROR_NOT_SUPPORTED” (00000003) in function “tobii_get_subplatform_type”
2019-12-26 13:16:05,661 [20] WARN Tobii.EyeX.EyeTracking.ConfigurableEyeTracker –
Could not read property subplatformtype of tracker: TOBII_ERROR_NOT_SUPPORTED
2019-12-26 13:16:05,690 [20] DEBUG Tobii.EyeX.EyeTracking.ConfigurableEyeTracker –
DisposeEyeTracker – start
2019-12-26 13:16:05,690 [20] WARN System.RuntimeType –
Stream Engine native: [TOBII_LOG_LEVEL_ERROR] core/subscription_helpers.inl(39): error “TOBII_ERROR_NOT_SUBSCRIBED” (0000000c) in function “tobii_unsubscribe_from”
2019-12-26 13:16:05,690 [20] WARN System.RuntimeType –
Stream Engine native: [TOBII_LOG_LEVEL_ERROR] tobii_streams.cpp(316): error “TOBII_ERROR_NOT_SUBSCRIBED” (0000000c) in function “tobii_user_presence_unsubscribe”
2019-12-26 13:16:05,691 [20] WARN System.RuntimeType –
Stream Engine native: [TOBII_LOG_LEVEL_ERROR] core/subscription_helpers.inl(39): error “TOBII_ERROR_NOT_SUBSCRIBED” (0000000c) in function “tobii_unsubscribe_from”
2019-12-26 13:16:05,691 [20] WARN System.RuntimeType –
Stream Engine native: [TOBII_LOG_LEVEL_ERROR] tobii_advanced.cpp(44): error “TOBII_ERROR_NOT_SUBSCRIBED” (0000000c) in function “tobii_gaze_data_unsubscribe”
2019-12-26 13:16:05,743 [20] DEBUG Tobii.EyeX.EyeTracking.ConfigurableEyeTracker –
DisposeEyeTracker – end
2019-12-26 13:16:05,760 [20] INFO Tobii.EyeX.EyeTracking.DevicesCommunication.LastConnectedTrackerManager –
Updated last connected tracker
2019-12-26 13:16:05,765 [20] DEBUG Tobii.EyeX.EyeTracking.DevicesCommunication.DeviceManager –
### DeviceManager Current device information:
### [id=0, generation=IS3, model=EyeX_Controller, firmwareVersion=2.0.9/2.0.2-33638, availability=Available, isPluggedIn=True, isResolved=True, isValid=True, validationErrors={}, integrationType=Peripheral, supportedStreamTypes={Presence,Gaze}, hasWritableDisplayArea=True, displayArea={topLeft={X:-432.95 Y:477.36 Z:162.09}, topRight={X:432.5 Y:477.36 Z:162.09}, bottomLeft={X:-432.95 Y:19.9 Z:-4.41}}, lastUpdated=2019-12-26 1:16:05 PM]
2019-12-26 13:16:05,766 [20] DEBUG Tobii.EyeX.EyeTracking.DevicesCommunication.DeviceManager –
DeviceManager Raising device change event (availableDeviceCount=1)
2019-12-26 13:16:05,766 [20] DEBUG Tobii.EyeX.EyeTracking.EyeTrackingHostManager –
Switching host!
2019-12-26 13:16:05,767 [20] INFO Tobii.EyeX.EyeTracking.EyeTrackingHostManager –
Starting 0
2019-12-26 13:16:05,767 [20] INFO Tobii.EyeX.EyeTracking.TrackerComponentHost –
Starting the eye tracking host with TrackerComponent: 0
2019-12-26 13:16:05,790 [20] INFO Tobii.EyeX.EyeTracking.EyeTrackingEngine –
Next pending state is (Initialize)
2019-12-26 13:16:05,794 [Eye tracking host thread] INFO Tobii.EyeX.EyeTracking.EyeTrackingEngine –
>>> Statemachine: Now in state Initialize <<<
2019-12-26 13:16:05,796 [Eye tracking host thread] DEBUG Tobii.EyeX.EyeTracking.EyeTrackingEngine –
Executing OnEnter for: OnEnterInitialize
2019-12-26 13:16:05,795 [20] INFO Tobii.EyeX.Server.Common.EyeTrackingConfigurationProvider –
Updating screen bounds to {left=0, top=0, right=1920, bottom=1080}
2019-12-26 13:16:05,796 [20] INFO Tobii.EyeX.Server.Common.EyeTrackingConfigurationProvider –
Updating display size to 865.458108770211×486.820186183243 mm
2019-12-26 13:16:05,799 [Eye tracking host thread] INFO Tobii.EyeX.EyeTracking.EyeTrackingEngine –
Next pending state is (WaitingForConnection)
2019-12-26 13:16:05,799 [Eye tracking host thread] DEBUG Tobii.EyeX.EyeTracking.EyeTrackingEngine –
Executed OnEnter for: OnEnterInitialize
2019-12-26 13:16:05,799 [Eye tracking host thread] INFO Tobii.EyeX.EyeTracking.EyeTrackingEngine –
>>> Statemachine: Now in state WaitingForConnection <<<
2019-12-26 13:16:05,800 [Eye tracking host thread] DEBUG Tobii.EyeX.EyeTracking.EyeTrackingEngine –
Executing OnEnter for: OnEnterWaitingForConnection
2019-12-26 13:16:05,800 [Eye tracking host thread] INFO Tobii.EyeX.EyeTracking.EyeTrackingEngine –
Next pending state is (ConnectToEyeTracker)
2019-12-26 13:16:05,800 [Eye tracking host thread] DEBUG Tobii.EyeX.EyeTracking.EyeTrackingEngine –
Executed OnEnter for: OnEnterWaitingForConnection
2019-12-26 13:16:05,817 [Eye tracking host thread] INFO Tobii.EyeX.EyeTracking.EyeTrackingEngine –
>>> Statemachine: Now in state ConnectToEyeTracker <<<
2019-12-26 13:16:05,818 [Eye tracking host thread] DEBUG Tobii.EyeX.EyeTracking.EyeTrackingEngine –
Executing OnEnter for: OnEnterConnectToEyeTracker
2019-12-26 13:16:05,818 [Eye tracking host thread] DEBUG Tobii.EyeX.EyeTracking.EyeTrackingEngine –
Connecting to eye tracker …
2019-12-26 13:16:05,828 [20] DEBUG Tobii.EyeX.Core.Nodes.RawDataModule –
+++++++++++++++++++++++++++Changing host in RawDataModule!
2019-12-26 13:16:05,828 [52] INFO Tobii.EyeX.Engine.Program –
Firmware version: 2.0.2-33638
2019-12-26 13:16:05,828 [20] DEBUG Tobii.EyeX.Core.Nodes.RawPresenceDataModule –
Changing host in RawPresenceDataModule
2019-12-26 13:16:05,828 [20] INFO Tobii.EyeX.EyeTracking.EyeTrackingEnabler –
EyeTrackingEnabler: Eye tracking host changed to Tobii.EyeX.EyeTracking.TrackerComponentHost
2019-12-26 13:16:05,829 [20] DEBUG Tobii.EyeX.EyeTracking.EyeTrackingEnabler –
TrackingEnabled: settingEnabled True, clientsConnected True
2019-12-26 13:16:05,829 [20] INFO Tobii.EyeX.EyeTracking.EyeTrackingEnabler –
SetEyeTrackerState: EnableEyeTracking
2019-12-26 13:16:05,829 [20] DEBUG Tobii.EyeX.EyeTracking.EyeTrackingEngine –
Ignore state transition from pending state ConnectToEyeTracker to Tracking as not valid
2019-12-26 13:16:05,829 [20] DEBUG Tobii.EyeX.EyeTracking.EyeTrackingEnabler –
TrackingEnabled: settingEnabled True, clientsConnected True
2019-12-26 13:16:05,894 [Eye tracking host thread] INFO Tobii.EyeX.EyeTracking.EyeTrackingEngine –
Next pending state is (PreparingForTracking)
2019-12-26 13:16:05,894 [Eye tracking host thread] DEBUG Tobii.EyeX.EyeTracking.EyeTrackingEngine –
Executed OnEnter for: OnEnterConnectToEyeTracker
2019-12-26 13:16:05,894 [Eye tracking host thread] INFO Tobii.EyeX.EyeTracking.EyeTrackingEngine –
>>> Statemachine: Now in state PreparingForTracking <<<
2019-12-26 13:16:05,895 [Eye tracking host thread] DEBUG Tobii.EyeX.EyeTracking.EyeTrackingEngine –
Executing OnEnter for: OnEnterPrepareTracking
2019-12-26 13:16:05,895 [Eye tracking host thread] INFO Tobii.EyeX.EyeTracking.EyeTrackingEngine –
Next pending state is (Tracking)
2019-12-26 13:16:05,895 [Eye tracking host thread] DEBUG Tobii.EyeX.EyeTracking.EyeTrackingEngine –
Executed OnEnter for: OnEnterPrepareTracking
2019-12-26 13:16:05,895 [Eye tracking host thread] INFO Tobii.EyeX.EyeTracking.EyeTrackingEngine –
>>> Statemachine: Now in state Tracking <<<
2019-12-26 13:16:05,895 [Eye tracking host thread] DEBUG Tobii.EyeX.EyeTracking.EyeTrackingEngine –
Executing OnEnter for: OnEnterTracking
2019-12-26 13:16:05,897 [Eye tracking host thread] DEBUG Tobii.EyeX.EyeTracking.ConfigurableEyeTracker –
Write explicit display area to eye tracker: Top Left: {X:-432.954434100931 Y:477.360155589524 Z:162.088176569366}, Top Right: {X:432.50367466928 Y:477.360155589524 Z:162.088176569366}, BottomLeft: {X:-432.954434100931 Y:19.8988189835079 Z:-4.41413328285551}
2019-12-26 13:16:05,897 [Eye tracking host thread] WARN System.RuntimeType –
Stream Engine native: [TOBII_LOG_LEVEL_ERROR] tobii_internal.cpp(977): error “TOBII_ERROR_NOT_SUPPORTED” (00000003) in function “tobii_set_combined_gaze_factor”
2019-12-26 13:16:05,906 [Eye tracking host thread] INFO Tobii.EyeX.EyeTracking.EyeTrackingEngine –
Wrote new calibration data with result NoError
2019-12-26 13:16:05,907 [Eye tracking host thread] INFO Tobii.EyeX.EyeTracking.EyeTrackingEngine –
Next pending state is (Tracking)
2019-12-26 13:16:06,015 [Eye tracking host thread] INFO Tobii.EyeX.EyeTracking.EyeTrackingEngine –
Started gaze stream successfully.
2019-12-26 13:16:06,016 [Eye tracking host thread] DEBUG Tobii.EyeX.EyeTracking.EyeTrackingEngine –
Executed OnEnter for: OnEnterPrepareTracking
2019-12-26 13:16:06,016 [Eye tracking host thread] INFO Tobii.EyeX.EyeTracking.EyeTrackingEngine –
>>> Statemachine: Now in state Tracking <<<
2019-12-26 13:16:06,016 [Eye tracking host thread] DEBUG Tobii.EyeX.EyeTracking.EyeTrackingEngine –
Executing OnEnter for: OnEnterTracking
2019-12-26 13:16:06,016 [Eye tracking host thread] DEBUG Tobii.EyeX.EyeTracking.EyeTrackingEngine –
Executed OnEnter for: OnEnterTracking
2019-12-26 13:16:06,016 [Eye tracking host thread] INFO Tobii.EyeX.Engine.InputEngineManager –
Eye tracking state is ‘Tracking’ and disable tracking is False. Therefore setting inputengine enabled to True
2019-12-26 13:16:06,075 [38] INFO Tobii.EyeX.Brokering.Agents.ClientAgentBroker –
Registering agent: “b7914cce-0085-41cf-bbe5-6c2bc05de501” for queries on process: “5416”
2019-12-26 13:16:06,156 [16] INFO Tobii.EyeX.Core.InteractionEngine –
WINDOWS CACHE: ON
2019-12-26 13:16:06,157 [16] INFO Tobii.EyeX.EyeTracking.EyeTrackingEngine –
Started presence stream successfully.
video of the game loading and what the eye tracker is doing. https://youtu.be/TkqcbhuBkzU
Tobii eyex not working in x4: foundation
youtu.beAlso made a report to x4 issue tracker. https://www.egosoft.com:8443/jira/browse/X4-385
Hi @ishmair, sorry to hear about your troubles. If you have a ticket already raised with support, please continue dealing the team there.
During the Christmas holidays, the office was closed which likely explains any delay in response you may have received.
Should this not be the case, please send me a direct personal message and I will try to raise again your case. Thanks for your understanding.
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