- This topic has 2 replies, 2 voices, and was last updated 6 years, 7 months ago by .
Viewing 3 posts - 1 through 3 (of 3 total)
Viewing 3 posts - 1 through 3 (of 3 total)
- You must be logged in to reply to this topic.
Home › Forums › Software Development › Tobii Eyex turns itself off after 5 seconds (loses connection)
Hey Tobii-Team,
I switched from my old streaming PC to the new one , details follow. After the first calibration (tested on 2.6.0 and 2.6.1) the eyetracker loses the connection and the 3 red lights go dark. Sometimes it reconnects and immediately disconnects after finding the connection. It’s plugged into a USB 3.0 port. The energy options of my PC are on high performance. De/reactivation of the device did not work. I’m out of options .
Windows 10 x64
Board: ASUS Z9PE-D8 WS
PSU: 800 watt
I hope you have more option up your sleeve!
Kind regards,
MonkeyMan
Problem “solved”, it’s and ASMedia USB 3.0. I guess I have to buy a PCIe 3.0 card. 🙁
Hi @monkeymann, thanks for letting us know.. Yes, we do state that ASMedia cards are troublesome with the Tobii EyeX. Apologies for the inconvenience.