Home Forums Eye Tracking Devices Tobii X2-60 disconnects during calibration

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  • #21904
    Roberto Vagnetti

    Hello everyone,

    I need some help figuring out how to solve this problem. I have an eye-tracker X2-60 connected to pc via external drive. When I connect it, it is recognized by “Tobii Eye Tracking Settings” and by Tobii Studio after about 5-10 minutes. The main problem is that when the calibration starts, it automatically disconnects and I cannot proceed. Once back, the eye-tracker is recognized again. The problem seems to occur during calibration.

    I have tried removing any firewalls, but no solution.

    Can I get some advice?

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    Grant [Tobii]

    Hi @rob160 and thanks for your query. The Tobii X2-60 is part of the Tobii Pro business department.

    This forum is intended for support with the Tobii Tech Consumer-level eye trackers (ET5, 4C, etc) and their associated SDK’s.

    Please get in touch with Tobii Pro Support team directly @ http://www.tobiipro.com/contact/contact-support/ for an
    answer to your query.

    Apologies for the inconvenience and thanks for your understanding. Best Wishes.

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