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  • #21374
    Kåre Jensen

    Can anyone tell me why the Tobii API returns “TOBII_PRO_STATUS_SE_CONNECTION_FAILED” suddenly without any good reason?
    From the documentation I can read that the Steam Engine failed and the message is “Stream pump failed to process callbacks.”
    But what does this actual means?
    What are the like reasons for the connection to fail?
    If we try to reconnect, then we are connecting fine?
    It is related to interfacing to Tobii Pro Nano with firmware 2.41.0-f2dc56e SDK v.

    Grant [Tobii]

    Hi @kljensen, The Tobii Pro SDK & Nano Eye Tracker is part of the Tobii Pro business department.

    This forum is intended for support with the Tobii Tech Consumer level eye trackers (ET5, 4C, etc) and their associated SDK’s.

    Please get in touch with Tobii Pro Support team directly @ http://www.tobiipro.com/contact/contact-support/ for an
    answer to your query.

    Apologies for the inconvenience and thanks for your understanding. Best Wishes.

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