[Solved] Tobiieyex keeps initializing after upgrading to Win 10

[Marc Pleijsier]

Hey all,

This morning I upgraded to Windows 10.
My Tobiieyex was working fine in Windows 7 before this.

Now it keeps hanging on Initializing..
the lights stay off, I have switched USB 3 ports around a bit and also uninsulated the software and checked if I had the latest USB 3 drivers.

To no avail yet.

Hoping someone has a clue as I want to use it tomorrow on my stream of Elite Dangerous again.

Thanks and Merry Christmas!
Marc.

[Jenny [Tobii]]

Hi @pleijpje,

Is this with the latest EyeX Controller Driver 2.0.0 (included in the latest EyeX software bundle 2.0.2)?

[Anonymous]

I’m using Eyex software
controller core version 2.0.3
controller driver version 2.0.0
service version 1.8.0.5941
eyex engine version 1.8.0.5941
eyex config version 3.2.5.325
eyex interaction version 2.0.2.2209
infinite screen extension 1.0.1290

– Elite dangerous does not work and an error in infinite screens pops up saying it could not find the configuration file. (Elite dangerous non-steam version).
– Arma 3 works
– Eurotruck simulator 2 works
– theHunter works

[Anonymous]

got it to work had to uninstall and reinstall elite dangerous

[Marc Pleijsier]

Im back in Win 10 after switching back to win 7 again for my streams.

I think the USB driver date is ok now (2015) but an old version wont uninstall..
Tried to remove all reg entries but even with reg cleaner not successful.

I cant install the new drivers now so can also not test if my USB3 drivers would be ok.

Already got support ticket for this.(00368997)

[Marc Pleijsier]

SOLVED

I use USBDevieuw to disable/enable it or just refresh the device, works every time for me.

[Grant [Tobii]]

Hi Marc (@pleijpje), thanks for the tip!

[Marc Pleijsier]

Glad I could help, it’s the least I can do. 🙂

[Author]

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