- 26/12/2015 at 15:35 #3992
This morning I upgraded to Windows 10.
My Tobiieyex was working fine in Windows 7 before this.
Now it keeps hanging on Initializing..
the lights stay off, I have switched USB 3 ports around a bit and also uninsulated the software and checked if I had the latest USB 3 drivers.
To no avail yet.
Hoping someone has a clue as I want to use it tomorrow on my stream of Elite Dangerous again.
Thanks and Merry Christmas!
Marc.30/12/2015 at 14:10 #3997Jenny [Tobii]Participant
Is this with the latest EyeX Controller Driver 2.0.0 (included in the latest EyeX software bundle 2.0.2)?05/01/2016 at 03:42 #4017AnonymousInactive
I’m using Eyex software
controller core version 2.0.3
controller driver version 2.0.0
service version 18.104.22.16841
eyex engine version 22.214.171.12441
eyex config version 126.96.36.1995
eyex interaction version 188.8.131.529
infinite screen extension 1.0.1290
– Elite dangerous does not work and an error in infinite screens pops up saying it could not find the configuration file. (Elite dangerous non-steam version).
– Arma 3 works
– Eurotruck simulator 2 works
– theHunter works05/01/2016 at 05:00 #4019AnonymousInactive
got it to work had to uninstall and reinstall elite dangerous11/01/2016 at 16:30 #4049
Im back in Win 10 after switching back to win 7 again for my streams.
I think the USB driver date is ok now (2015) but an old version wont uninstall..
Tried to remove all reg entries but even with reg cleaner not successful.
I cant install the new drivers now so can also not test if my USB3 drivers would be ok.
Already got support ticket for this.(00368997)13/02/2016 at 15:14 #4371
I use USBDevieuw to disable/enable it or just refresh the device, works every time for me.19/02/2016 at 14:24 #4493Grant [Tobii]Keymaster
Hi Marc (@pleijpje), thanks for the tip!19/02/2016 at 15:06 #4496
Glad I could help, it’s the least I can do. 🙂
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