[Solved] Tobiieyex keeps initializing after upgrading to Win 10

Home Forums Eye Tracking Devices [Solved] Tobiieyex keeps initializing after upgrading to Win 10

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    Marc Pleijsier

    Hey all,

    This morning I upgraded to Windows 10.
    My Tobiieyex was working fine in Windows 7 before this.

    Now it keeps hanging on Initializing..
    the lights stay off, I have switched USB 3 ports around a bit and also uninsulated the software and checked if I had the latest USB 3 drivers.

    To no avail yet.

    Hoping someone has a clue as I want to use it tomorrow on my stream of Elite Dangerous again.

    Thanks and Merry Christmas!

    Jenny [Tobii]

    Hi @pleijpje,

    Is this with the latest EyeX Controller Driver 2.0.0 (included in the latest EyeX software bundle 2.0.2)?


    I’m using Eyex software
    controller core version 2.0.3
    controller driver version 2.0.0
    service version
    eyex engine version
    eyex config version
    eyex interaction version
    infinite screen extension 1.0.1290

    – Elite dangerous does not work and an error in infinite screens pops up saying it could not find the configuration file. (Elite dangerous non-steam version).
    – Arma 3 works
    – Eurotruck simulator 2 works
    – theHunter works


    got it to work had to uninstall and reinstall elite dangerous

    Marc Pleijsier

    Im back in Win 10 after switching back to win 7 again for my streams.

    I think the USB driver date is ok now (2015) but an old version wont uninstall..
    Tried to remove all reg entries but even with reg cleaner not successful.

    I cant install the new drivers now so can also not test if my USB3 drivers would be ok.

    Already got support ticket for this.(00368997)

    Marc Pleijsier


    I use USBDevieuw to disable/enable it or just refresh the device, works every time for me.

    Grant [Tobii]

    Hi Marc (@pleijpje), thanks for the tip!

    Marc Pleijsier

    Glad I could help, it’s the least I can do. 🙂

Viewing 8 posts - 1 through 8 (of 8 total)
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