Tracker connected-disconnected

[Karamaoynas Polykarpos]

After a new tracker installation using the last Tobii EyeX 1.0.0 the device seems to be disconnected and reconnected periodically per about 10 seconds (the tracker icon is disabled and enabled with pop-up message “device is connected”)
Is there any solution for this problem?
Thank you in advance.

[Anders]

Hi Polykarpos,
are you using a REX device? In that case a firmware upgrade should solve the problem.

If not, please contact support directly.

[Karamaoynas Polykarpos]

Hello Anders,
yes I’m using a REX device. While trying to upgrade the firmware through Settings it says that it is up to date.
I’m sending the same report to support.

Thank you

[Karamaoynas Polykarpos]

Finally I did a firmware upgrade manually, (from 1.1.5 to 1.2.2) and the problem was solved. Thank you.

[Michael Schmidt]

how do you upgrade it manually help i have major probplems with my rex 🙁
it connects and disconnets and sticks on initilazing after i did the calibration witch worked withiout any problems
my rex is 1.1.0

[Michael Schmidt]

acually in the tobii eyex software it says firmware version not avalable
please help!

[Karamaoynas Polykarpos]

1. Run Program Files (x86)\Tobii\Tobii EyeX\Tobii.EyeX.Settings.exe
2. Select “About”
3. Press button “Upgrade firmware”

[Author]

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