Home › Forums › Eye Tracking Devices › Tracker connected-disconnected
- This topic has 6 replies, 3 voices, and was last updated 7 years, 10 months ago by Karamaoynas Polykarpos.
- 21/11/2014 at 15:23 #2099
After a new tracker installation using the last Tobii EyeX 1.0.0 the device seems to be disconnected and reconnected periodically per about 10 seconds (the tracker icon is disabled and enabled with pop-up message “device is connected”)
Is there any solution for this problem?
Thank you in advance.22/11/2014 at 11:02 #2102AndersParticipant
are you using a REX device? In that case a firmware upgrade should solve the problem.
If not, please contact support directly.24/11/2014 at 12:36 #2107
yes I’m using a REX device. While trying to upgrade the firmware through Settings it says that it is up to date.
I’m sending the same report to support.
Thank you24/11/2014 at 13:18 #2110
Finally I did a firmware upgrade manually, (from 1.1.5 to 1.2.2) and the problem was solved. Thank you.20/05/2015 at 17:53 #2989Michael SchmidtParticipant
how do you upgrade it manually help i have major probplems with my rex 🙁
it connects and disconnets and sticks on initilazing after i did the calibration witch worked withiout any problems
my rex is 1.1.020/05/2015 at 18:02 #2990Michael SchmidtParticipant
acually in the tobii eyex software it says firmware version not avalable
please help!28/05/2015 at 12:11 #3009
1. Run Program Files (x86)\Tobii\Tobii EyeX\Tobii.EyeX.Settings.exe
2. Select “About”
3. Press button “Upgrade firmware”
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