[Solved] Turning off Tobii EyeX

Home Forums Eye Tracking Devices [Solved] Turning off Tobii EyeX

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  • #8337
    Sven Killig
    Participant

    I just installed 2.13.3
    Windows Hello works again, nice!
    But I still can’t turn off the three IR lights with the On/Off toggle button in your applet. In the past, this switched off all IR lights, but since some time, I have to unplug the USB cable each time to achieve this.

    #8339
    Grant [Tobii]
    Keymaster

    Hi @sonic, thanks for your report. I have also updated to this version but seems OK for me. To be clear, I assume you refer to the Tobii System tray icon as the applet? Certainly, turning ‘OFF’ eye tracking should disable all lights. I wonder if this happens again on another USB Port? Have you restarted the computer since the update? Also, I assume you are working with the 4C? Some additional system specs would also be good to have including any USB3 Hubs you might be using.. Thanks.

    #8340
    Sven Killig
    Participant

    To be clear, I assume you refer to the Tobii System tray icon as the applet?

    Indeed.

    I wonder if this happens again on another USB Port?

    It even happens on totally different computers for other people:

    EyeX always on after last Windows update

    Have you restarted the computer since the update?

    Yes.

    Also, I assume you are working with the 4C?

    No, as I wrote in the thread subject: the original Tobii EyeX.

    Some additional system specs would also be good to have including any USB3 Hubs you might be using.

    None.

    #8341
    Sven Killig
    Participant

    Since the forum software destroyed the second half of my post with an link overlay, here again:

    Have you restarted the computer since the update?

    Yes.

    Also, I assume you are working with the 4C?

    No, as I wrote in the thread subject: the original Tobii EyeX.

    Some additional system specs would also be good to have including any USB3 Hubs you might be using.

    None.

    #8342
    Grant [Tobii]
    Keymaster

    Hi @sonic, okay thanks for the additional information. I shall log the incident with our developers and enquire if there is a workaround in the meantime whilst we try to duplicate the problem. Thanks for your patience.

    #8343
    Grant [Tobii]
    Keymaster

    Hi @sonic, we have tried testing the EyeX against the latest Tobii Core Software and we have not reproduced the issue I am afraid.

    However, a possible workaround is to disable “HID”, or Windows built in Eye Control features (on-screen keyboard, text to speech… which uses gaze input)

    This is done in Device Manager. Disable “Tobii Device” and “Tobii Eye Tracking HID”

    Not particularly elegant I know, but perhaps of use to you.

    #8344
    Sven Killig
    Participant

    Disabling “Tobii Eye Tracking HID” didn’t do much, but “Tobii Device” helped, and the former disappeared.
    Thanks!

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