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Following Tobii tracker installation I noted that my screen went into a permanent state of dimming! To get on with my other work I disabled the Tobii eye tracking via software but now i cannot toggle it back? The sliding toggle button does not seem to work. I could solve the problem by uninstalling/reinstalling the Tobii but wonder if this is a bug or there is a way to get it activated.
Just want to add that I can no longer enable the eye tracking via Windows 10 settings ->ease of use -> eye control.
Hi @bkasmai, sorry to hear about another problem you hit! We have been trying to reproduce here but to no effect unfortunately.
Our current suggestions would be to ensure you have the latest graphic card drivers installed on your system along with latest BIOS and of course latest Tobii Core Software.
If you could also include in your reply your system specification (PC model, windows build version, Tobii SW version, etc) that would be most helpful in allowing to try and track down (And hopefully squish!) this bug for you. Thanks.
I had to uninstall/reinstall to solve this problem. This is the fourth time that I had to uninstall/reinstall tobii for various unexplained problems. It could be that this is to do with my setup – time will tell.
Okay thanks for letting us know.. this is quite strange behaviour so if you would care to still provide us the details of your hardware (including connected peripherals) and software that would be useful for future diagnosis.
Yet again I have to uninstall/resinstall after my windows 10 was automatically updated. I have the very latest version of windows 10 64bits (update an hour ago) on a Sony VPCEC1S1E with 4GB of memory. your version of tobii on getstarted web page is 32bit. Is this the reason for unstability?
Hi @bkasmai, I am afraid that the issue you have been facing is not a commonly reported one so unfortunately it becomes more difficult to diagnose the cause and certainly multiple reinstalls should not be required. I note that the laptop model you have is quite old (Originally shipped with Windows 7) so it might be worth ensuring that the BIOS is the most up to date as an out of date BIOS can sometimes lead to power issues in sharing USB peripherals.
Moved the Tobii tracker to my iMac with Bootcamp. After leaving the machine idle for a few minutes it went into dimmed mode and i cannot make the screen go back to normal mode. This problem has manifested itself in tow of my computers in the same way. Surely there must be a solution to this problem without the need to restart the computer.
Hi @bkasmai, can you kindly confirm that you have already disabled the ‘dim brightness’ options within the Tobii System Tray Icon settings?
You could also try disabling adaptive brightness system wide:
Click on the Start button, then search for “Power Options” and launch the corresponding Control panel section.
Click on “Change plan settings” on whichever power plan you’re on or want to change.
Now click on “Change advanced power settings” to launch the Power Options Advanced Settings.
Scroll down until you get to the “Display” section and click on the plus sign to show the submenus.
Now click on the plus sign next to “Enable adaptive brightness” to expose its settings.
Change the settings to ‘disabled’, then hit OK to save and exit.Let us know how you get on. Best Wishes.
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