UPS tracking: “unable to collect the funds required to complete delivery”

[JeffKang]

Edmonton, AB, Canada 05/16/2014 16:19
We attempted to deliver your package, however, we were unable to collect the funds required to complete delivery.

It says that on the UPS tracking webpage. No note was left.

I thought I already paid for shipping.

Tobii EyeX Controller
$195.00 USD 1 $195.00 USD
Shipping
$11.00 USD 1 $11.00 USD

What funds are they trying to collect? Was this mentioned anywhere else?

Thanks.

[Robert [Tobii]]

Hi Jeff,

We would love to help, but this is not the right forum for the question. Please refer to this Order and delivery FAQ:
http://www.tobii.com/en/eye-experience/support/eyex-faq/

My guess is that it has something to do with local “customs fees, duties or taxes”. Good luck with your package!

[Author]

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