Home Forums Eye Tracking Devices USB connection problem

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  • Author
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  • #2715
    Min
    Participant

    Hi,
    I have a problem connecting my Tobii eye tracker to my pc. Once I connect the device to the pc, the message “Updating eye tracker firmware…” appears. After a while, The message box titled “USB connection problem” appears. The message says that the eye tracker seems to have difficulties communicating with this USB3.0 port.
    My pc window is updated window 7 and the USB port is Etron USB 3.0 and it is up to date. I checked all the drivers update according to FAQs and they are all up to date. but the problem still exists. Can help me troubleshoot the problem?

    #2745

    Hi Min!
    Could you contact our support directly, I think in your case we might need to do some deeper troubleshooting.
    http://www.tobii.com/eyex-support

    Thanks a lot!

    /Konstantin

    #3510
    Nils Sabelstrom
    Participant

    I’m having the exact same problem with an Etron USB 3.0 controller on an AMD system. Was this problem solved?

    EDIT: I too have updated drivers, tried with drivers from ASrock and from Etron themselves, which were both version 1.0.0.115 from 7/20/2012

    #3626
    Marco
    Participant

    Try upgrading to Windows 8.1, it has better USB 3.0 support for AMD, I solved my problem with it!

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