- 18/03/2015 at 05:29 #2715MinParticipant
I have a problem connecting my Tobii eye tracker to my pc. Once I connect the device to the pc, the message “Updating eye tracker firmware…” appears. After a while, The message box titled “USB connection problem” appears. The message says that the eye tracker seems to have difficulties communicating with this USB3.0 port.
My pc window is updated window 7 and the USB port is Etron USB 3.0 and it is up to date. I checked all the drivers update according to FAQs and they are all up to date. but the problem still exists. Can help me troubleshoot the problem?24/03/2015 at 16:15 #2745Konstantin [Tobii]Keymaster
Could you contact our support directly, I think in your case we might need to do some deeper troubleshooting.
Thanks a lot!
/Konstantin20/09/2015 at 16:36 #3510Nils SabelstromParticipant
I’m having the exact same problem with an Etron USB 3.0 controller on an AMD system. Was this problem solved?
EDIT: I too have updated drivers, tried with drivers from ASrock and from Etron themselves, which were both version 184.108.40.206 from 7/20/201220/10/2015 at 00:45 #3626MarcoParticipant
Try upgrading to Windows 8.1, it has better USB 3.0 support for AMD, I solved my problem with it!
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