Home › Forums › Eye Tracking Devices › An error occured when installing Tobii Service and…
- This topic has 7 replies, 3 voices, and was last updated 7 years, 2 months ago by Marc Pleijsier.
- 13/01/2016 at 19:14 #4063
I keep getting this image.
Tried cleaning op all registry entries but to no avail.13/01/2016 at 19:17 #406413/01/2016 at 19:23 #406513/01/2016 at 19:24 #406613/01/2016 at 20:08 #4067alainParticipant
humm, i did not get that problem at all, the only two i have is not being able to install vjoy and not being able to launch infinitescreen27/01/2016 at 14:59 #4186Grant [Tobii]Keymaster
Hi @alain, are you sure to have ran the setup as Administrator?
Additionally, it might be worth using an Install monitor (such as the free ZSoft Uninstaller) to see
exactly what changes are being made to your system.
Failing that, you may send us the contents of the %ProgramData%\Tobii directory as a ZIP for analysis27/01/2016 at 16:14 #4193
This isseu has been fixed for me, I had to fully install windows 10 from scratch, so a clean install no upgrade.
But I now was able to install however it keeps initializing hope the next update will fix this and it is released soon.28/01/2016 at 08:05 #4200
I fixed the keeps initialising issue.
I used USBDeview.
It’s a freeware piece of software. Install it than open it and the tobiieyeX device.
Right click the device and disable it. than right click again and enable it.
After doing that the lights came back on and the device was ready to use.
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