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Tagged: EyeX Settings, EyeX Windows 10
- This topic has 14 replies, 4 voices, and was last updated 7 years, 10 months ago by
Pradipta Biswas.
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- 14/11/2015 at 23:54 #3749
Pradipta Biswas
ParticipantI can not run Tobii.EyeX.Settings after upgrading Windows 8.1 to Windows 10. Although software developed earlier are still running. I have updated Tobii EyeX driverswithout any luck.
15/11/2015 at 00:11 #3751Vijay Rajanna
ParticipantHi,
I have been using EyeX tracker on Windows 10, Tobii EyeX Interface application works fine.
15/11/2015 at 01:11 #3752Pradipta Biswas
ParticipantI installed the Tobii EyeX driver, do I need to install anything else?
15/11/2015 at 01:21 #3753Vijay Rajanna
ParticipantTobii EyeX Installer Bundle 1.5.5
On this page – http://developer.tobii.com/downloads/
15/11/2015 at 01:28 #3754Pradipta Biswas
ParticipantYes, I installed that but after installation it shows an error message saying ‘Can not find required system info’ and fails to start the EyeX settings
15/11/2015 at 12:48 #3756Pradipta Biswas
ParticipantHere is the error message
15/11/2015 at 18:56 #3757Vijay Rajanna
ParticipantThis looks like an interesting issue. Though I use Windows 10, I have never received such errors.
I guess some other installations might be conflicting with tobii binaries, or it is a driver issue.16/11/2015 at 10:21 #3763Konstantin [Tobii]
MemberHi!
It would be great if you could send us log files from the systems, having issues.
Open the “About” tab in EyeX and then “troubleshoot guide”.Use the contact form to send them to our support: http://www.tobii.com/xperience/support/
/Konstantin
16/11/2015 at 11:14 #3765Pradipta Biswas
ParticipantHi Konstantin
I can not open the EyeX Software. In fact the Tobii service is crashing, when I restarted it from Service Manager, it is generating the above error message.
-Regards, Pradipta
16/11/2015 at 11:17 #3766Konstantin [Tobii]
MemberOK,
in that case you can take the entire folder here (c:\programdata\tobii) and put it into a .zip file and send it to us, as mentioned above./Konstantin
16/11/2015 at 11:21 #3767Pradipta Biswas
Participanthttp://www-edc.eng.cam.ac.uk/~pb400/Tobii.zip
Please let me know if you get it, Thanks
22/11/2015 at 12:56 #3806Tatsunori Miyamoto
ParticipantHi,
I’m facing the same problem.
But for mine, with Windows 8.1.
So, please let me know, too.
Thank you.22/11/2015 at 13:55 #3807Pradipta Biswas
ParticipantHi, I explained the solution in the following post http://developer.tobii.com/community/forums/topic/updated-to-windows-10-having-trouble-setting-up-eyex-device/#post-3786
23/11/2015 at 02:32 #3809Tatsunori Miyamoto
ParticipantHi Pradipta,
Thank you for your advice but unfortunately it didn’t work for me.
The another message was saying ‘Object reference not set to an instance of an object’.
I suppose Tobii wasn’t installed in my PC well.
If it’s so, what should I do to install?Thanks
25/11/2015 at 13:24 #3822Pradipta Biswas
ParticipantPerhaps get the latest drivers from – http://developer.tobii.com/downloads/, uninstall all previous installation and reinstall again.. Sorry, it sounds naive, or you can wait for Tobii guys to fix their driver
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