EyeX with Windows 10

[Pradipta Biswas]

I can not run Tobii.EyeX.Settings after upgrading Windows 8.1 to Windows 10. Although software developed earlier are still running. I have updated Tobii EyeX driverswithout any luck.

[Vijay Rajanna]

Hi,

I have been using EyeX tracker on Windows 10, Tobii EyeX Interface application works fine.

[Pradipta Biswas]

I installed the Tobii EyeX driver, do I need to install anything else?

[Vijay Rajanna]

Tobii EyeX Installer Bundle 1.5.5

On this page – http://developer.tobii.com/downloads/

[Pradipta Biswas]

Yes, I installed that but after installation it shows an error message saying ‘Can not find required system info’ and fails to start the EyeX settings

[Pradipta Biswas]

Here is the error message

[Vijay Rajanna]

This looks like an interesting issue. Though I use Windows 10, I have never received such errors.
I guess some other installations might be conflicting with tobii binaries, or it is a driver issue.

[Konstantin [Tobii]]

Hi!
It would be great if you could send us log files from the systems, having issues.
Open the “About” tab in EyeX and then “troubleshoot guide”.

Use the contact form to send them to our support: http://www.tobii.com/xperience/support/

/Konstantin

[Pradipta Biswas]

Hi Konstantin

I can not open the EyeX Software. In fact the Tobii service is crashing, when I restarted it from Service Manager, it is generating the above error message.

-Regards, Pradipta

[Konstantin [Tobii]]

OK,
in that case you can take the entire folder here (c:\programdata\tobii) and put it into a .zip file and send it to us, as mentioned above.

/Konstantin

[Pradipta Biswas]

http://www-edc.eng.cam.ac.uk/~pb400/Tobii.zip

Please let me know if you get it, Thanks

[Tatsunori Miyamoto]

Hi,

I’m facing the same problem.
But for mine, with Windows 8.1.
So, please let me know, too.
Thank you.

[Pradipta Biswas]

Hi, I explained the solution in the following post http://developer.tobii.com/community/forums/topic/updated-to-windows-10-having-trouble-setting-up-eyex-device/#post-3786

[Tatsunori Miyamoto]

Hi Pradipta,

Thank you for your advice but unfortunately it didn’t work for me.
The another message was saying ‘Object reference not set to an instance of an object’.
I suppose Tobii wasn’t installed in my PC well.
If it’s so, what should I do to install?

Thanks

[Pradipta Biswas]

Perhaps get the latest drivers from – http://developer.tobii.com/downloads/, uninstall all previous installation and reinstall again.. Sorry, it sounds naive, or you can wait for Tobii guys to fix their driver

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