- 14/11/2015 at 23:54 #3749
I can not run Tobii.EyeX.Settings after upgrading Windows 8.1 to Windows 10. Although software developed earlier are still running. I have updated Tobii EyeX driverswithout any luck.15/11/2015 at 00:11 #3751
I have been using EyeX tracker on Windows 10, Tobii EyeX Interface application works fine.15/11/2015 at 01:11 #3752
I installed the Tobii EyeX driver, do I need to install anything else?15/11/2015 at 01:21 #3753
Tobii EyeX Installer Bundle 1.5.5
On this page – http://developer.tobii.com/downloads/15/11/2015 at 01:28 #3754
Yes, I installed that but after installation it shows an error message saying ‘Can not find required system info’ and fails to start the EyeX settings15/11/2015 at 12:48 #3756
Here is the error message15/11/2015 at 18:56 #3757
This looks like an interesting issue. Though I use Windows 10, I have never received such errors.
I guess some other installations might be conflicting with tobii binaries, or it is a driver issue.16/11/2015 at 10:21 #3763Konstantin [Tobii]Keymaster
It would be great if you could send us log files from the systems, having issues.
Open the “About” tab in EyeX and then “troubleshoot guide”.
Use the contact form to send them to our support: http://www.tobii.com/xperience/support/
/Konstantin16/11/2015 at 11:14 #3765
I can not open the EyeX Software. In fact the Tobii service is crashing, when I restarted it from Service Manager, it is generating the above error message.
-Regards, Pradipta16/11/2015 at 11:17 #3766Konstantin [Tobii]Keymaster
in that case you can take the entire folder here (c:\programdata\tobii) and put it into a .zip file and send it to us, as mentioned above.
/Konstantin16/11/2015 at 11:21 #3767
Please let me know if you get it, Thanks22/11/2015 at 12:56 #3806Tatsunori MiyamotoParticipant
I’m facing the same problem.
But for mine, with Windows 8.1.
So, please let me know, too.
Thank you.22/11/2015 at 13:55 #3807
Hi, I explained the solution in the following post http://developer.tobii.com/community/forums/topic/updated-to-windows-10-having-trouble-setting-up-eyex-device/#post-378623/11/2015 at 02:32 #3809Tatsunori MiyamotoParticipant
Thank you for your advice but unfortunately it didn’t work for me.
The another message was saying ‘Object reference not set to an instance of an object’.
I suppose Tobii wasn’t installed in my PC well.
If it’s so, what should I do to install?
Thanks25/11/2015 at 13:24 #3822
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