Home Forums Software Development dev Python SDK not detecting Tobii Pro 2 glasses

This topic contains 1 reply, has 2 voices, and was last updated by  Grant [Tobii] 1 week, 6 days ago.

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  • #13928

    Faris ElRayes
    Participant

    I’m connected to my tobii pro 2 glasses (model name on recorder Glasses2 RU) via wifi, and the tobii pro glasses controller is having no issues detecting them. The application shows this information in regards to glasses info:

    Firmware version: 1.25.0-citronkola-0
    Headunit version: 0.0.62 normal
    IPv4: 192.168.71.50

    However when I run the following code using python, I get an empty tupple

    import tobii_research
    eyetrackers = tobii_research.find_all_eyetrackers()

    Furthermore I’ve tried accessing it directly using the following code

    import tobii_research
    address = “tet-tcp://192.168.71.50”
    et = tobii_research.EyeTracker(address)

    But this results in the error “The connection to the eye tracker failed. ‘se_connection_failed'”

    Please let me know how to debug this problem.

    #13929

    Grant [Tobii]
    Keymaster

    Hi @felrayes and thanks for your query. The Tobii Glasses are part of the Tobii Pro business department.

    This forum is intended for support with the Tobii Tech Consumer level eye trackers (4C, Eyex, etc) and their associated SDK’s.

    Please get in touch with Tobii Pro Support team directly @ http://www.tobiipro.com/contact/contact-support/ for an answer to your query.

    Apologies for the inconvenience and thanks for your understanding.

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