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Tagged: connection issues, python sdk
- This topic has 1 reply, 2 voices, and was last updated 3 years, 1 month ago by Grant [Tobii].
- 11/02/2020 at 07:00 #13928Faris ElRayesParticipant
I’m connected to my tobii pro 2 glasses (model name on recorder Glasses2 RU) via wifi, and the tobii pro glasses controller is having no issues detecting them. The application shows this information in regards to glasses info:
Firmware version: 1.25.0-citronkola-0
Headunit version: 0.0.62 normal
However when I run the following code using python, I get an empty tupple
eyetrackers = tobii_research.find_all_eyetrackers()
Furthermore I’ve tried accessing it directly using the following code
address = “tet-tcp://192.168.71.50”
et = tobii_research.EyeTracker(address)
But this results in the error “The connection to the eye tracker failed. ‘se_connection_failed'”
Please let me know how to debug this problem.11/02/2020 at 11:20 #13929Grant [Tobii]Keymaster
Hi @felrayes and thanks for your query. The Tobii Glasses are part of the Tobii Pro business department.
This forum is intended for support with the Tobii Tech Consumer level eye trackers (4C, Eyex, etc) and their associated SDK’s.
Please get in touch with Tobii Pro Support team directly @ http://www.tobiipro.com/contact/contact-support/ for an answer to your query.
Apologies for the inconvenience and thanks for your understanding.
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