[Solved] Tracker keep disconnecting every time I try to calibrate

[Vincent Gourdeau]

I installed the device on my computer and every thing was working perfectly. I then restarted my computer only to find out that the tracked stopped working correctly and disconnected every 5 sec when in use. I tried everything, from uninstalling the software to completely reinstalling the drivers (USB and Eyex). I can’t calibrate it or update it since the software only give ”sorry we couldn’t fetch the update” as an error message.

Has anyone encountered a similar problem?

[Grant [Tobii]]

Hi @valentine,

This sounds like it could be an issue with an aggressive Antivirus or firewall application… maybe you can try deactivating any such software and report back if the behaviour persists?

[Vincent Gourdeau]

Actually, I found out it was my Asmedia USB bus controller, that for some unknown reason, couldn’t provide enough power after what I think was a firmware update. I added a new USB controller and everything is working correctly.

[Grant [Tobii]]

Hi Vincent, thanks for the update. Glad to hear it’s working now!

[Author]

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