Home Forums Eye Tracking Devices et Z271T Tobii Eye Tracker Doesn't Connect

This topic contains 1 reply, has 1 voice, and was last updated by  Kane Hobday-Weiler 1 week, 3 days ago.

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  • #9245

    Kane Hobday-Weiler
    Participant

    Good evening,

    I have had this Acer monitor since last April and have had issues with the Tobii eye tracking ever since.

    It worked flawlessly for a few weeks then just seems to have given up.

    This thread on Acer also points out the exact issues I am having (Iv also tried everything the Acer support guy suggests to no avail plus gone through Tobii support with no luck.)

    https://community.acer.com/en/discussion/549676/z271t-tobii-eye-tracker-doesnt-connect

    Im losing my mind trying to sort this as no one from Tobii or Acer can fix the issue and i honestly feel as though this is a faulty range of monitors as me plus the 2 other in the above thread still haven’t been given a fix.

    I cant even give you a a system log as i cant even start Tobbi software anymore as the under the device manager it shows as “Unknown USB Device (Device Descriptor Request Failed).”

    Any help appreciated.

    #9250

    Kane Hobday-Weiler
    Participant

    3 days and no response, definitely will not be recommending Tobii to anyone.

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