Home Forums Eye Tracking Devices et Z271T Tobii Eye Tracker Doesn't Connect

This topic contains 1 reply, has 1 voice, and was last updated by  Kane Hobday-Weiler 1 week, 3 days ago.

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    Kane Hobday-Weiler

    Good evening,

    I have had this Acer monitor since last April and have had issues with the Tobii eye tracking ever since.

    It worked flawlessly for a few weeks then just seems to have given up.

    This thread on Acer also points out the exact issues I am having (Iv also tried everything the Acer support guy suggests to no avail plus gone through Tobii support with no luck.)


    Im losing my mind trying to sort this as no one from Tobii or Acer can fix the issue and i honestly feel as though this is a faulty range of monitors as me plus the 2 other in the above thread still haven’t been given a fix.

    I cant even give you a a system log as i cant even start Tobbi software anymore as the under the device manager it shows as “Unknown USB Device (Device Descriptor Request Failed).”

    Any help appreciated.


    Kane Hobday-Weiler

    3 days and no response, definitely will not be recommending Tobii to anyone.

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