[Maria Cecilia Alvarez Leonardo]

Hello

I did not give up! And I did everything I read above, in the help and something else.
– Update all USB 3.0 drivers on my PC and the same error appeared.
– Reinstall the software and get the same error.
– Connect the Tobii and restart the PC with the Tobii connected and the same error came out.
– Plug in and unplug once, again and again the Tobii from the PC and backwards … and connected!

I am happy ! =D

PS: I think it did not connect because as the cable is new, it must have some material on the pins and that when connecting and disconnecting again and again, this material was removed. Something similar to the pins of agunos microcontrollers.

Thank you.

[Maria Cecilia Alvarez Leonardo]

My Tobii has just arrived and I am very happy for the speed with which he arrived.
Unfortunately I have the same problem as Arthur, the error comes out:

“USB connection problem. We are sorry but the eye tracker seems to have difficulties communicating with this USB3.0 port. Make sure that device is properly connected. If the problem persists, please see our FAQ or contact support. ”

I could tell from the sound of my PC that when I connect the Tobii it sounds as if it was connected and disconnected again and again. Probably the fault is the cable.

Any specifications to buy the cable please.

Thank you

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