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Grant [Tobii]

Hi @bkasmai, I am afraid that the issue you have been facing is not a commonly reported one so unfortunately it becomes more difficult to diagnose the cause and certainly multiple reinstalls should not be required. I note that the laptop model you have is quite old (Originally shipped with Windows 7) so it might be worth ensuring that the BIOS is the most up to date as an out of date BIOS can sometimes lead to power issues in sharing USB peripherals.