Hi @tisaric, sorry to hear about your issues. It seems like you most likely purchased your product from Tobii Pro Business department based on the software and hardware specification you have outlined.
This forum is intended for support with the Tobii Tech Consumer level eye trackers (4C, Eyex, etc) and their associated SDK’s.
Please get in touch with Tobii Pro Support team directly @ http://www.tobiipro.com/contact/contact-support/ for assistance in resolving the issue.
Apologies for the inconvenience and thanks for your understanding.