Reply To: Updating EyeX controller firmware never completes

[Jenny [Tobii]]

Hi Daniel,

This may indicate a USB 3.0 connection problem.

In Device Manager, the device should be listed under “libusb (WinUSB) devices” as “Tobii EyeX Controller”

Are you using Windows 7 or Windows 8? What extensible host (USB 3.0) controllers are listed under Universal Serial Bus controllers in the Device Manager?