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04/08/2014 at 11:51 #1463
This may indicate a USB 3.0 connection problem.
In Device Manager, the device should be listed under “libusb (WinUSB) devices” as “Tobii EyeX Controller”
Are you using Windows 7 or Windows 8? What extensible host (USB 3.0) controllers are listed under Universal Serial Bus controllers in the Device Manager?