Hi @riccardoo and thank you for your query. Our apologies for the inconvenience, We have recently deprecated this email address to reflect our updated policy on working with eye tracking data for analytical use, for which you can read more @ https://transparency.tobii.com/
The new contact information regarding analytical is available @ https://developer.tobii.com/license-agreement/contact/
Please do let us know if we can provide any further information. Best Wishes.