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25/03/2021 at 16:39 #20087
Hi @jespa007, thanks for reaching out. As you are an owner of a Tobii Tracker 5L, you are entitled to a special support channel via your sales representative.
Please kindly reach out directly to your sales person (if you don’t know the contact, you can use the form here: https://tech.tobii.com/contact/) and inform them of your query and you will be put in touch with one of our specialist engineers.
However, we can say that whilst it is safe to subscribe to gaze data during the calibration process further parameters are required and we would like to engage with you directly and guide you through this process. Best Wishes.