Hi Steven, glad to hear your found a resolution to the issue. I would point out however that this forum is focused for the Tobii Tech range of trackers and associated SDK (Interaction Library & Stream Engine)
Should you require further support related to the python bindings of the Pro SDK, please get in touch with the Tobii Pro Support department directly @ https://www.tobiipro.com/contact/support/
Thanks for your understanding and best wishes.