Home Forums Eye Tracking Devices Eye tracker 5 – Disconnects/freezes computer Reply To: Eye tracker 5 – Disconnects/freezes computer

Grant [Tobii]

Hi @lycanious, sorry to hear about your troubles. Given the nature of your issue, please get in touch directly with Tobii Tech support @ https://help.tobii.com/hc/en-us/requests/new and a member of the team will get back to you to arrange a remote session or collect relevant system files to diagnose and resolve the issue. Many thanks.

That being said, my first suggestion would be to attempt connection using a different USB port, or via a powered USB hub if possible. Would also be worth ensuring all system drivers and updates are installed, particularly those related to the system USB chipset drivers.