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I’d encourage everyone who has connection problems in any way, to really make sure, to go through our FAQ: http://developer.tobii.com/support/

Connection problems are usually due to non updated USB 3.0 controller driver, which in this case are not related to the Tobii EyeX. So start having a look at the FAQ, especially read the article “Manually update the USB 3.0 controller driver”.
If those articles are no help at all, contact our Support department.