Hi @jrgordon, as the approach I have recommended is necessarily one that does not involve the Tobii SW, then we do not directly provide links, but the VIVE forum does as has some SRanipal tutorial for getting started
https://forum.vive.com/topic/5642-sranipal-getting-started-steps/
Basically, the idea is that we see if connection issue arise using the stock SDK (Not Tobii XR SDK) and if they do, then this would require that you reach out directly to the manufacturer as it may indicate a hardware or firmware issue.