Home Forums Software Development EyeX Connection Drops Out Reply To: EyeX Connection Drops Out

Mattias [Tobii]

Hi Mark,

Nice to hear that you managed to solve the issue. Should it resurface, or if you nevertheless have the time to help us with more insight to the problme you faced, then keep on reading.

Today we released EyeX engine 1.1.0


The EyeX Engine 1.1.0, amongst others, includes improved logging information, and with this you could help us to understand and solve the problem you face better.

Please access the “diagnostics tool” under the “About” tag in the EyeX settings panel. The tool will create a zip file with logging and system info that you can provide in communication with our support team. In particular of you run the tool after one of these disconnect events.


Looking forward to see if we can understand what this resource issue was about.