I’m Having the same problem. My Tobii used to work, but recently it stoped, and gets stuck in initializing.
I updated everything, USB 3.0 ports, I tested in every port.
I did the instructions in cmd and now I’m getting the same as Carl Thomé:
“The firmware on the device is either same or newer then the one used for firmware update.”
Anyone know how can I solve the problem?
Thanks.