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Hi John,
the problem seems to be a wrong email address.
correct: [email protected]
incorrect: [email protected]

In general, if you cannot open the game at all, Tobii is not the correct contact for you. In this case you will need to talk to EW and not to us.
We can assist you with questions, with respect to eye tracking or the Tobii EyeX.

Anyways, I will send you an email about your case.