Hello All,
Indeed we are waiting on ASMedia to identify the underlying issue as in many cases their chipsets will in fact work with our Eye Tracker so it’s a challenge to determine exactly what is going on here.
No doubt you have tried, but please ensure that Motherboard Firmware, USB3 Chipset drivers are all running the latest version together with the most recent version of the Tobii EyeX Tools.
Following this and continued issues, please state the details of the hardware used and we will see what can be done.