I have the same issue, I noted that the device works if you go into windows services and manually restart the service.
I suspect there may be some conflict with another service or driver on my system that is causing this… you will note that the tobii service is literally one of the first services that loads up on the computer.
I tried changing the automatic setting on the service to “delayed start’ that has worked… it just takes way too long to start that service with a delay,
I’m working on a batch file now to add to the system startup that will start the service after a minute and then open the ISE software after the service is running.