Hi Grant,
I checked on on other system Windows 10, which has Intel eXtensible USB 3.0 controller. it behaving kind of same.
So, once i installed Tobii software it asking to setup tracker. Red light on the tracker getting on. but once it try to find my eyes – error message appears –
“Oops. No connection found. No worries, it’s probably a simple fix. Contact our support and let us help you get connected.”
and when this message is closed then another message box, same as in my first message – “USB connection problem. we are sorry but the …..”