Home Forums Eye Tracking Devices Tobii Eye Tracker 4C connect problem Reply To: Tobii Eye Tracker 4C connect problem

#7650
tosiek
Participant

Thanks for your quick reply.

Other USB devices works well (I have tested all of USB ports that my PC have) Only eye tracker doesn’t work. No matter what port I use. Tobii does not work on all of them.

The Inateck KTU3FR-4P controller I’ve bought specially for the Tobii eye tracker. I have USB 3.0 ports on my motherboard, but it’s a ASMEDIA USB ports, which are known to not work properly with Tobii, as written on this page:

https://help.tobii.com/hc/en-us/articles/209529749-Recommended-USB-3-0-Controllers

I will try to test it on another computer, and update the BIOS. Maybe this helps.