Home Forums Eye Tracking Devices Eye tracker 4c Disconnecting after a few minutes. Reply To: Eye tracker 4c Disconnecting after a few minutes.

#7810
Grant [Tobii]
Keymaster

Hi @bookergrimm, Sorry to hear about your issues.

I would firstly ensure that your BIOS is running the latest version and that the USB chipset drivers are similarly updated.
Check additionally the power settings on your computer are set for full performance and that within the device manager under USB devices that the option to save power is disabled.

It would also help if you could describe the physical setup you have (ie which system, use of a USB hub, etc). Thanks.